Telephone Operator

AccorHotel; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Abu Dhabi is seeking a full-time position for handling calls and guest requests. The ideal candidate should possess excellent phone etiquette, effective communication skills, and a high school diploma or equivalent. Previous hospitality experience is preferred. Responsibilities include directing calls, providing information about services, and managing communications professionally.

Qualifications

• Previous experience in a similar hospitality or customer service role is preferred.
• Good knowledge of hotel operations and services.
• Proficient in using telephone systems and basic computer applications.

Responsibilities

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services, room availability, amenities, and local attractions.
• Handle emergency and security calls in accordance with hotel protocols.

Skills

Excellent phone etiquette

Communication skills

Ability to multitask

Fluency in English

Education

High school diploma or equivalent

Job description

What you will be doing

• Answer all internal and external calls in a courteous and professional manner.
• Direct calls to appropriate hotel departments or personnel efficiently.
• Provide information about hotel services room availability amenities and local attractions.
• Log and execute wake-up call requests accurately and on time.
• Handle emergency and security calls in accordance with hotel protocols.
• Take guest messages and ensure timely delivery.
• Assist with guest requests or complaints over the phone escalating when necessary.
• Monitor and operate hotels switchboard and other communication systems.
• Update the internal telephone directory as needed.
• Maintain confidentiality and privacy of guest information.

Qualifications

• High school diploma or equivalent.
• Previous experience in a similar hospitality or customer service role is preferred.
• Excellent phone etiquette and communication skills.
• Good knowledge of hotel operations and services.
• Ability to multitask and remain calm under pressure.
• Proficient in using telephone systems and basic computer applications.
• Fluency in English; additional languages are a plus.

Remote Work

No

Employment Type

Full-time