Cluster Telephone Operator

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international hotel chain in Dubai is seeking a Cluster Telephone Operator to provide excellent customer service by handling incoming and outgoing calls, assisting guests with inquiries, and processing reservations. Strong communication and multitasking skills are required. The role is full-time and does not offer remote work.

Qualifications

• Must possess excellent communication skills and a friendly demeanor.
• Ability to handle a high volume of calls effectively.
• Knowledge of hotel services and facilities is essential.

Responsibilities

• Answer and transfer incoming calls professionally.
• Provide information about hotel services and local attractions.
• Assist with reservations and guest requests.

Skills

Excellent communication skills

Ability to multitask

Strong customer service skills

Knowledge of hotel services

Proficiency in using telephone systems

Job description

A Cluster Telephone Operator is responsible for handling incoming and outgoing calls providing information taking reservations and assisting guests with their inquiries and requests. A telephone operator in a hotel plays a crucial role in providing excellent customer service and ensuring guests have a positive experience during their stay.

• Answer incoming calls promptly and professionally.
• Transfer calls to the appropriate department or individual.
• Take and relay messages accurately.
• Provide information to guests regarding hotel services facilities and local attractions.
• Process room service orders wake-up calls and other guest requests.
• Assist with making reservations and bookings.
• Maintain a log of incoming and outgoing calls.

Qualifications

• Excellent communication skills and a friendly demeanor.
• Ability to multitask and handle a high volume of calls.
• Strong customer service skills and the ability to remain calm under pressure.
• Knowledge of hotel services and facilities.
• Proficiency in using telephone systems and basic computer skills.
• Previous experience in a customer service role or as a telephone operator is preferred

Additional Information

Diversity&Inclusionfor Accor means welcoming each and everyoneandrespecting their differences by giving priority only to qualities andskills in extending employment and development opportunities. Our ambition is toprovide meaningful employment a warm and welcoming culture excellentworking conditions and to promote the development ofall people including thosewith disabilities.

When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.

Remote Work

No

Employment Type

Full-time