Hiring for Guest Service Officer (Front Office Reception) Dubai

2coms; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A hospitality company in Dubai seeks a Guest Service Officer to ensure a warm welcome and efficient service for guests. Responsibilities include managing inquiries, reservations, and guest satisfaction while representing the hotel's brand. Candidates should have a degree in hospitality and strong communication skills. This role offers an opportunity to enhance your hospitality career in a vibrant city.

Qualifications

• 13 years of experience in front office or guest relations (fresh graduates may be considered).
• Fluency in English; knowledge of other languages is an advantage.

Responsibilities

• Welcome guests courteously upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and ensure personalized service to enhance satisfaction.

Skills

Excellent communication and interpersonal skills

Customer-oriented attitude

Strong organizational and multitasking skills

Education

Diploma or degree in Hotel Management / Hospitality / Tourism

Tools

Hotel software systems (e.g., Opera, IDS, Fidelio)

Job description

A Guest Service Officer (GSO) serves as the first point of contact for hotel guests, ensuring a warm welcome, efficient check-in/check-out, and a memorable overall guest experience. They handle inquiries, reservations, payments, and guest complaints with professionalism and courtesy, representing the hotel's brand standards at all times.

Key Responsibilities

• Welcome guests courteously upon arrival and assist with check-in and check-out procedures.
• Handle guest inquiries and requests promptly and efficiently.
• Provide information about hotel facilities, services, and local attractions.
• Anticipate guest needs and ensure personalized service to enhance satisfaction.
• Coordinate with other departments (housekeeping, concierge, room service, etc.) to fulfill guest needs.
• Manage guest complaints calmly and effectively, escalating when necessary.
• Operate the Property Management System (PMS) for reservations, room assignments, and billing.
• Process payments, foreign currency exchange, and maintain accurate cash handling.
• Prepare guest registration cards, room keys, and related documentation.
• Ensure accurate posting of charges and maintain up-to-date guest profiles.
• Maintain daily reports, occupancy records, and shift handovers.

Requirements

• Diploma or degree in Hotel Management / Hospitality / Tourism.
• 13 years of experience in front office or guest relations (fresh graduates may be considered).
• Excellent communication and interpersonal skills.
• Proficiency in hotel software systems (e.g., Opera, IDS, Fidelio).
• Fluency in English; knowledge of other languages is an advantage.
• Customer-oriented attitude with a professional appearance and demeanor.
• Strong organizational and multitasking skills.