Jobs in United Arab Emirates

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/, do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Heartist® describes both our culture and who we are. Everything we do comes from the heart, and we’re experts in what we do. Generous, attentive, and free, we ensure that everyone can come as they are, and feel like they belong. As one big team, we know that only together can we do amazing things!

We believe that the world is more welcoming when we’re connected. So that we see what we have in common, instead of what sets us apart.

At Pullman, you’ll find social, stylish, and game‑changing ways to unleash your athletic energy. Our hotels act as living canvases, designing creative environments shaped around you. New experiences, new acquaintances, new ideas… discover the world of Pullman. OUR WORLD IS YOUR PLAYGROUND!

• Under the guidance and supervision of the Front Office Manager and / or the Night Manager, provide efficient, personalized, courteous and punctual service and practice up‑selling techniques. Work with a team spirit to ensure that each guest leaves the property fully satisfied and with the wish to return back.
• Must be thoroughly familiar with all Accor corporate and local Standards and ensure they are followed. Supervise the operations at the front desk according to hotel standards to ensure guest satisfaction under the control of the Front Office Manager.

1. Review and update Logbook
2. Check equipment
3. Be smart, well‑groomed and maintain a friendly and cheerful disposition all the time
4. Oversee the day‑to‑day operations
5. Report regularly on happenings to Supervisors / Night Manager if on shift
6. Monitor employees performance/coaching
7. Fire procedure
8. First aid procedures
9. Handle guest complaints and report to manager
10. Implement and coordinate the Accor standards
11. Perform as per Accor standards and in line with the company’s values and core behaviour
12. Be fully aware of the “Talk of the Walk” for the day
13. Proper grooming at all times
14. Attend training classes as per schedule
15. Show fullest cooperation and respect within the team and other departments
16. Be aware of daily activities and have product knowledge of the hotel facilities
17. Ensure panic report is printed during the shift at least twice

1. Prepare for daily arrivals in terms of room allocation and check traces for any special requests of guests
2. Register and process check‑in for all arrivals
3. Update and check guest information into the computer after a complete check‑in
4. Accountable for cashiering duties, foreign exchange transactions, night audits tasks and settlement upon guests’ departure
5. Handle walk‑in counter reservations at all times and process call‑in reservations when the room reservations section is closed
6. Provide friendly, smooth, courteous service to guests and respond promptly to all requests and inquiries at all times
7. Resolve guests complaints/requests and liaise with the department concerned to ensure immediate follow‑up, report it immediately to supervisors
8. Handle issuance of guest room key cards and ensure effective control for guest security
9. Check and convey message to guests
10. Assist at the Information counter, Foreign Exchange, Night Audit and the Business centre, as and when assigned
11. Assist Supervisors to have no paymasters pending
12. Review log book, verify outstanding and follow up pending, identify any special assignment for the day
13. Check hotel situation, occupancy, functions, groups, MIPs/VIPs & RIPs
14. File daily reception report and documents systematically
15. Print panic report (at least twice a shift)
16. Attend briefings; take notes and action with appreciated follow‑up
17. Focus on the guests, maintain eye contact and ensure all guests at the desk are acknowledged
18. At the end of the shift or the day, communicate all information that the next shift has to know for a well‑running of the operations
19. Co‑ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding MIPs and VIPs
20. Familiar with all related company documentation, especially with the relevant Accor standards for his/her field of responsibility
21. Perfect grooming all the time
22. Drive upselling
23. Carry out any other reasonable task (which may not be stated here) as requested

• Ensure proper care of all equipment and furniture entrusted for Heartists use
• Be well‑familiar with the hotel’s policies and procedures, well‑acquainted with the physical layout of the hotel and its premises and knowledgeable of the hotel’s emergency procedures in regard to fire, medical, bomb threat, blackout and evacuation
• Know the safety regulations and ensures their application & ensures the safety of people and property in the hotel
• Respect and ensure respect of the hotel’s commitments to the "Environment Charter" of Sustainability program (saving energy, recycling, sorting waste etc)
• Understands and strictly adheres to the Rules & Regulations established in the Heartists Handbook and the Hotel’s policy on Fire, Hygiene, Health and Safety
• Ensure that confidential records and other confidential information are properly safeguarded and are not removed from the office
• Does not disclose any financial information or any other information of the Accor Hotels

Hotel Management Graduate.

Strong interpersonal and problem‑solving abilities. Experience with front desk operations. Arabic speaker preferred.