Deputy Manager jobs in Canada

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

• Ensures that all activities adhere to and support the hotel’s quality standards.
• To maintain and achieve a high Customer Satisfaction Score for the department.
• Conduct Staff appraisals annually and quarterly.
• To set a high example at all times in regards to punctuality, appearance, courtesy, performance, attitude, team work, guest and staff relations, observance of company\'s rules and regulations, loyalty to management and inter-departmental co-operation.
• To supervise the day-to-day operation of the guest relations department to ensure high standards of service and guest care at all times.
• To use discretion and tact when dealing with guest enquiries, problems or complaints in an efficient and professional manner without detriment to the Hotel and/or its reputation.
• To be constantly proactive in anticipating guest needs & requirements and to demonstrate a high & consistent level of service at all times.
• To carry out duties of the Guest Relations Agents if required.
• To motivate, lead and ensure the continuous improvement of the team to achieve the company\'s vision and goals.
• To carry out and supervise regular departmental training and cross training of staff members from other hotel departments.
• To meet and carry out training records/summary within the department as required by the group.
• To maintain and distribute the staff attendance summary sheet.
• Reply to guest letters and queries.
• Respond to internal and external guest complaints in a professional manner.
• To carry out Guest Relations Manager’s coverage as and when required.
• To ensure to maintain the lobby and guest are being assisted by colleagues.
• To oversee the organisation of the guest cocktails and communicate approximate number of attendees to the relevant department.
• Co-ordination and information with the Front Office, Housekeeping, F&B and especially with the General Manager regarding VIPs.
• Reviews Guest Comments daily and takes contact if necessary and possible with the guest for direct action.
• To effectively handle all guest complaints concerning the Front Office in co-ordination with the Front Office Manager, taking corrective action to prevent recurrence and convert the guest into a repeat customer. Co-ordinate proper actions with other departments, informs General Manager if required.

• University Degree in Hotel Management
• Previous experience in guest relations, customer service, or hospitality, typically 3-5 years in a 5 star hotel (Supervisory or leadership experience is often preferred)
• Proficiency in hotel management software and systems (e.g., PMS, CRM).
• Familiarity with Opera System and Microsoft Office Suite (Word, Excel, Outlook).
• Proficiency in English; additional languages are a plus.