General Manager - Hypermarket

Dewan Consultants; Dubai; On-site; AED 300,000 - 400,000; Full time

Job summary

A retail management group is seeking a General Manager to oversee operations in a hypermarket located in Al Quoz. The role demands strong leadership skills and a customer-focused approach. Responsibilities include managing daily operations, ensuring financial performance, and maintaining high standards of customer service. The ideal candidate will have a Bachelor's degree and prior experience in a similar leadership role within retail. Salary is open for discussion.

Qualifications

• Proven experience as a General Manager or in a similar leadership role in retail.
• Experience in budgeting and financial management.
• Ability to multitask, prioritize and manage time effectively.

Responsibilities

• Oversee daily operations of the hypermarket.
• Develop and manage budgets to achieve financial targets.
• Maintain high standards of customer service.
• Recruit, train and develop staff.
• Develop and execute marketing strategies.

Skills

Leadership

Financial Acumen

Customer Service Orientation

Strategic Thinking

Communication

Time Management

Education

Bachelor's degree in Business Administration, Retail Management or a related field

Job description

Must be Currently working as General Manager in Hypermarket and Locally available for interview.

Job Title: General Manager

Location: Al Quoz

Job Summary:

The General Manager (GM) for Hypermarket will oversee the overall operations strategy and performance of the GM will ensure that all departments meet or exceed financial goals, maintain high standards of customer service and comply with company policies and procedures. This role requires strong leadership skills, strategic thinking, and a customer focused approach.

Key Responsibilities:

Operational Management

• Oversee daily operations of the hypermarket to ensure smooth functioning.
• Ensure all departments are fully stocked, well organized and meet company standards.
• Monitor inventory levels and manage stock replenishment.

Financial Performance

• Develop and manage budgets to achieve financial targets.
• Analyze sales reports, KPIs and other performance metrics to identify areas for improvement.
• Implement strategies to increase sales and profitability.

Customer Service

• Maintain high standards of customer service and ensure customer satisfaction.
• Address and resolve customer complaints promptly and effectively.
• Implement customer feedback to improve service quality.

Team Leadership

• Recruit, train and develop staff to ensure a high performing team.
• Provide guidance, support and performance feedback to department managers and staff.
• Foster a positive and productive work environment.

Marketing and Merchandising

• Develop and execute marketing strategies to drive store traffic and sales.
• Ensure effective merchandising and product placement to maximize sales.
• Coordinate promotional activities and events.

Compliance and Safety

• Ensure compliance with company policies, procedures and standards.
• Maintain a safe and secure shopping environment for customers and staff.
• Conduct regular audits and inspections to ensure regulatory compliance.

Qualifications:

• Bachelor's degree in Business Administration, Retail Management or a related field.
• Proven experience as a General Manager or in a similar leadership role in retail, preferably in a hypermarket or large format store.
• Strong financial acumen and experience in budgeting and financial management.
• Excellent leadership, communication and interpersonal skills.
• Ability to multitask, prioritize and manage time effectively.
• Customer focused with a strong commitment to service excellence.

Salary: Open to discuss

Required Experience:

Director