Business CenterCommunications Supervisor

AccorHotel; Dubai; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Dubai is seeking an experienced Business Center Manager to oversee operations and ensure excellent service standards. The ideal candidate will have at least 35 years of relevant experience, proven leadership skills, and a strong ability to manage multiple priorities. Responsibilities include supervising staff, handling guest complaints, promoting hotel programs, and preparing activity reports. Applicants should be proficient in Microsoft Office Suite and have a strong customer service orientation.

Qualifications

• Proficient in Microsoft Office Suite and business center software.
• Strong leadership and supervisory skills with experience in training staff.
• Fluency in English; Arabic or other languages is an advantage.

Responsibilities

• Oversee Business Center operations ensuring standards are followed.
• Handle guest complaints professionally and ensure satisfaction.
• Promote loyalty programs and hotel activities/events.

Skills

Leadership skills

Strong communication skills

Customer service skills

Problem-solving skills

Analytical and reporting skills

Education

35 years of experience in a similar role

Knowledge of hospitality industry practices is a plus

Tools

Microsoft Office Suite

Business center software

Job description

Responsibilities

• Oversee Business Center operations ensuring hotel standards and procedures are followed.
• Set up and sell boardrooms, arrange appointments, meetings and provide secretarial services.
• Maintain appropriate stock levels for Business Center operations, preparing requisitions as needed.
• Ensure smooth handover between shifts.
• Assign tasks, offer assistance and monitor performance, suggesting improvements as needed.
• Implement and control checklists, review and sign the Business Center logbook, update activity reports.
• Issue daily and monthly reports on Business Center activity and revenue.
• Assist AFOM and FOM in administrative duties including monitoring and preparing forecasts/statistics.
• Handle guest complaints professionally, ensuring satisfaction and resolution.
• Socialize with guests, provide excellent service, ensure guest privacy and confidentiality.
• Keep team updated on outlet timings, activities, internal changes and competitor offerings.
• Promote Accor loyalty programs and hotel activities/events.
• Act as a hotel ambassador both within and outside the workplace.
• Maintain high cleanliness standards, use telephone etiquette as per hotel standards.
• Foster high morale and positive working relationships within the team.
• Adapt to rotating duties within the Front Office Department.
• Carry out additional tasks as assigned by AFOM and FOM.

Qualifications

• 35 years of experience in a similar role or in business center management
• Proven leadership skills with experience in supervising and training staff
• Strong communication skills both verbal and written
• Proficiency in Microsoft Office Suite and familiarity with business center software and technologies
• Excellent customer service skills with a focus on problem‑solving and conflict resolution
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast‑paced environment
• Strong analytical and reporting skills
• Ability to work flexible hours including evenings and weekends as needed
• Knowledge of hospitality industry practices is a plus
• Fluency in English required; proficiency in Arabic or other languages is an advantage

Remote Work: No

Employment Type: Fulltime