Front Office Team Leader - Night

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is looking for a Front Office Night Team Leader to supervise operations during the night shift. The ideal candidate has a minimum of 2 years in hotel operations, with strong leadership skills and excellent communication abilities. You will manage the night team, handle guest inquiries, and coordinate the night audit process. This role offers competitive compensation, career growth opportunities, and comprehensive health benefits.

Benefits

Competitive salary

Training and development opportunities

Career advancement within the group

Comprehensive health insurance

Employee recognition programs

Transportation services

Wellness programs

Qualifications

• Minimum 2 years of experience in front office or hotel operations, with 1 year in a supervisory role.
• Experience with hotel management software is preferred.

Responsibilities

• Oversee front office operations during the night shift.
• Supervise the night team and ensure accurate completion of reports.
• Handle guest inquiries and manage administrative tasks.
• Coordinate the night audit process and report to management.

Skills

Leadership and team management

Communication skills

Problem-solving

Basic accounting principles

Ability to work under pressure

Attention to detail

Flexibility and initiative

Education

High School Diploma

College degree in Hospitality Management

Tools

Opera Fidelio

Job description

The Front Office Night Team Leader is responsible for overseeing the operations of the front office during the night shift ensuring smooth and efficient guest services and maintaining operational excellence. This position involves supervising the night team ensuring accurate and timely completion of night reports handling guest inquiries and managing administrative tasks. The Night Team Leader will also be tasked with coordinating the night audit process ensuring that financial records are accurate and reporting to the Front Office Manager or Night Manager.

Qualifications

• Education: High School Diploma or equivalent required; College degree in Hospitality Management or a related field preferred.
• Experience:
  • Minimum of 2 years of experience in a front office or hotel operations role with at least 1 year in a supervisory position.
  • Experience with hotel management software (e.g. Opera Fidelio or similar systems) is preferred.
• Skills & Abilities:
  • Strong leadership and team management skills.
  • Excellent communication skills (verbal and written).
  • Exceptional problem solving and decision making abilities.
  • Proficient in basic accounting principles and financial reporting.
  • Ability to work under pressure in a fast‑paced environment and handle guest concerns effectively.
  • Attention to detail and accuracy in all tasks particularly when handling financial data and night audit responsibilities.
  • Ability to work independently and as part of a team demonstrating flexibility and initiative.

Additional Information

• Competitive Salary and Compensation: Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities: Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement: Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits: Comprehensive health insurance coverage.
• Employee Recognition Programs: Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance: Policies and practices that promote a healthy work‑life balance including flexible scheduling where possible.
• Uniforms and Dress Code: Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities: Participation in social events, team‑building activities and employee gatherings to foster a positive work culture.
• Transportation Services: Transportation services.
• Employee Wellness Programs: Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work

No

Employment Type

Fulltime