Customer Support Specialist ofertas em United States

Reporting to a Senior Account Manager, this Account Executive role is focused on:

• Supporting the team in delivering brand and marketing communication projects by assisting with administrative tasks, client communication, and project documentation.
• Helping manage day‑to‑day client needs and providing consistent, timely updates, ensuring a smooth flow of information between clients and internal teams.
• Learning the nuances of client service and project management, gaining exposure to various aspects of account management across multiple communication disciplines.
• Assisting in the preparation of client materials, reports, and timelines under the guidance of more senior team members, ensuring accuracy and consistency.

You’ll be responsible for supporting the team on a variety of tasks, ensuring that client expectations are met and projects are delivered efficiently. Your role will focus on learning and growing within the team, gaining the experience and skills necessary to take on more responsibility over time.

Success is measured by your ability to learn quickly, provide valuable support to the team, and contribute to the smooth delivery of client work. As you develop, you’ll play a crucial part in supporting client satisfaction and helping to drive the success of the accounts you work on.

The responsibilities that we’ll trust you with in the role include:

• Assist in day‑to‑day account management, providing support on administrative tasks, client communication, and project documentation.
• Help maintain client relationships by ensuring timely and accurate delivery of project materials, status reports, and updates.
• Coordinate project logistics, including scheduling meetings, managing timelines, and keeping internal teams on track.
• Support the creation of client-facing documents, such as presentations, reports, and proposals, ensuring quality and consistency under supervision.
• Keep track of project progress, ensuring deadlines are met and proactively raising any concerns.
• Assist in gathering insights and data for client reports, ensuring all information is organized and easily accessible for internal and client use.
• Support in maintaining thorough project documentation, including meeting notes, client feedback, and action items.
• Take initiative in learning about client industries, project specifics, and communication strategies to become a more effective team member.

• A native Arabic speaker, fluent in both Arabic and English (written and spoken)
• Based in Dubai, and comfortable working on‑site
• 1‑2 years of experience in communications, public relations, marketing, economics, or a related field – internship experience is also considered
• Interest in client services and a desire to grow in a fast‑paced, client‑facing role
• Strong organisational and time management skills
• Comfortable with administrative support tasks while eager to learn about strategic account management
• A collaborative team player – proactive, dependable, and solution‑oriented
• Curious, self‑motivated, and eager to gain exposure to a broad range of communication projects

If you are successfully shortlisted for the role, the recruitment team will be in touch via email, and the process will begin from there. We endeavour to contact you within 5 working days of your application, however, this may vary depending on the volume of applications we receive. Good Luck!

As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.