Customer Support Representative jobs in United Arab Emirates

Solicit new and existing accounts to meet/exceed revenue goals through telephone solicitation outside sales calls site inspections and written communication
Meet or exceed personal sales solicitation call goals based on number of daily appointments set by the Line Manager covering existing and prospective accounts
Responsible for administration of all support services including but not limited to responding to emails and correspondence input and maintenance of databases
Maintains a high profile within trade and professional associates dealing with their market area/segment(s)
Interacts with individuals outside the hotel within their sales area including but not limited to clients local hotel associations and other members of the local community
Solicit corporate consortia and leisure accounts directly and jointly with others through the preparation execution and completion of Action Plans
Implements all Sales Action Plans related to their sales area as outlined in the Revenue/Business Plan
Within established parameters quote and negotiate prices with customer representatives confirming reservations by letter and drawing up contracts; sign for the hotel and obtain customer signature to close the transaction
Upon contracting accounts this position will be responsible for ongoing account management with contracted accounts and setting of production targets on a quarterly basis
Achieve established room night and revenue goals as outlined in the agreed upon incentive and annual business plan
When appropriate and with agreement with the DOSM to attend major travel functions (trade shows associations) that deal specifically with their marketing responsibility
Plans sales trips under the direct approval of the DOS to major marketing areas calling on accounts within their specific marketing area
As directed compile and input market intelligence information to the Sales Information Management system
Develop and maintain knowledge of market trends competition and customers
Actively promote and produce sales leads for other sister hotels and for in house sales staff
Provides feedback to the DOS/DOSM/DOR on changing conditions including trends in the competition as a result of direct solicitation telephone and direct mail in their market areas.
Arrange FAM and Site inspection trips to hotels by major clients and accompanies clients
Meets deadlines for assigned tasks
Establishes and maintain files on major active accounts within their marketing area/segment(s)
Establishes and maintains effective employee relations
Performs related duties and special projects as assigned
Maintains punctuality and good timekeeping and appearance
Trains and develops sales executives and sales coordinator and staff reporting to them in designated sales and marketing areas
Preparation and completion of timesheets Rotas holiday schedules in line with business needs as and when required
Preparation and completion of Purchase Orders as and when required
Undertake and complete any special projects tasks or other reasonable request by your department head and/or Hotel Management
Prepare correspondence to customers internal booking reports and file maintenance
Participate in revenue meetings pre-convention meetings training and other sales-related meetings as required
Work with other departments within the hotel to provide quality service to customers
Attend local trade shows community events and industry meetings

Qualifications :

Bachelors Degree preferred. High School Diploma or equivalent required
Minimum two years experience in hotel sales essential with Middle East experience preferred
Ability to multitask work in a fast paced environment and have a high level attention to detail
Strong verbal and written communication skills in English. Other languages especially Arabic preferred
Maintain positive and productive working relationships with other employees and departments.
Ability to communicate customer needs and resolve complaints independently
Ability to establish and master goals
Ability to work independently and to partner with others to promote an environment of teamwork
Thorough knowledge of federal state and local laws governing equal employment opportunity and civil rights occupational safety and health wage and hour issues and labor relations.

Remote Work :

No

Employment Type :

Full-time