Customer Support Representative jobs in United States

InterContinental Abu Dhabi is a luxury hospitality destination, known for its exceptional service, world-class facilities, and outstanding event spaces. With state-of-the-art banquet halls, meeting rooms, and entertainment venues, we cater to a diverse range of corporate and social events. We are currently seeking a skilled AV Technician to ensure the highest quality of audio-visual support for our events and hotel operations.

As an AV Technician, you will be responsible for setting up, operating, and maintaining audio-visual equipment for events, meetings, and hotel functions. You will work closely with event organizers, clients, and internal teams to deliver seamless AV solutions that enhance the guest experience.

A little taste of your day-to-day:

Every day is different, but you’ll mostly do:

• Set up, test, and operate audio-visual equipment, including microphones, speakers, projectors, video conferencing systems, and lighting.
• Troubleshoot technical issues and provide on-the-spot support to ensure smooth event operations.
• Assist event organizers and clients with AV requirements, ensuring their needs are met professionally.
• Maintain and repair AV equipment, ensuring all systems are in good working condition.
• Coordinate with external AV vendors and suppliers when necessary.
• Keep up-to-date with the latest AV technology and recommend upgrades or improvements.
• Ensure compliance with hotel safety and security procedures during AV setup and operations.
• Provide training to hotel staff on basic AV equipment usage when required.

What we need from you:

• Previous experience as an AV Technician, preferably in a hotel, events venue, or corporate setting.
• Strong knowledge of audio, video, and lighting systems, including troubleshooting and repair.
• Familiarity with AV software, video conferencing platforms, and digital sound systems.
• Excellent problem-solving skills and the ability to work under pressure.
• Strong communication and interpersonal skills to assist clients and colleagues effectively.
• Ability to lift and move AV equipment as needed.
• Flexibility to work shifts, including evenings, weekends, and holidays, based on event schedules.

What you can expect from us:

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life – including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the teamthe room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well – both inside and outside of work – and through our myWellbeingframework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.