Relationship Manager

ADIB Group; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A financial institution in Abu Dhabi is seeking a Manager responsible for managing assigned portfolios and achieving financial targets. The role involves relationship management, credit analysis, and ensuring compliance with internal policies. Candidates should possess strong analytical skills, customer service orientation, and marketing skills. This position offers an opportunity to contribute to business growth while ensuring high customer satisfaction.

Qualifications

• Experience in managing portfolios and achieving financial targets.
• Strong relationship management skills with a focus on clients.
• Understanding of market and business trends.

Responsibilities

• Manage assigned portfolio and achieve financial targets.
• Conduct client interactions and facilitate relationship growth.
• Ensure compliance with internal policies and procedures.

Skills

Strong analytical skills

Knowledge of credit policy & procedure

Customer Service Oriented

Strong Marketing Skills

Job description

Description

Role: XX
Location: XX
Role Purpose:
To manage an assigned existing portfolio and a list of Target Market potential prospects for acquisition towards achieving financial targets (including but no limit to revenue new net revenue volume cross-sell ratio ROE and ROA) and overall customer satisfaction
To be fully involved and primarily responsible for account strategy and business growth

Key Accountabilities of the role

Relationship management

• Manage assigned portfolio with focus on mid-size relationships (10 for Large Corps 25 for Emerging Corps and 20 for Government)
• Achieve financial targets assigned in line with portfolio handled (e.g. total revenues revenue from treasury products revenue from cash management RORC etc.)
• Ensure regular interaction with clients to address any banking/financial needs and increase ADIB share of wallet
• Conduct joint client calls with product partners (CFIB Treasury GTS) as per the account plan to identify opportunities to deepen relationship
• Work closely with customer service unit to ensure that clients day to day transaction needs are addressed

Risk management & credit analysis

• Assume responsibility for credit risk and day to day management of own portfolio
• Conduct due diligence in preparing credit applications including screening against TM & RAC and prepare green light memos for CRT
• Structure facilities that comply with ADIBs credit policy with adequate security/collateral terms and conditions and profitability (ROA RORC) in line with thresholds
• Negotiate internally and with clients for closure of deals
• Ensure fulfilment of all required documentation (incl. insurance) as per the banks credit policies and procedures
• Ensure all deferred documentation is obtained on time
• Continuously monitor overall performance of company and its industry through the calling process
• Execute annual renewals of facilities on time
• Monitor and track assigned portfolio on a dynamic basis to recognize problem credits early

Build sector expertise

• Understand market and business trends
• Develop sector expertise: understand economics of industry key levers and key products to offer
• Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis

Process implementation

• Conduct client calls at least quarterly
• Document call memos in standard format capturing the contents of the meeting opportunities for business development clients financial plan etc.
• Develop account plans for each relationship and use it as a basis for regular client calling; keep account plans updated
• Ensure that all new deals in discussion are recorded and updated in deals in pipeline report on a weekly basis
• Manage a list of prospects as assigned centrally and ensure that adequate follow up is made leading to new client acquisition
• Ensure that all operational issues are addressed to the satisfaction of customers (e.g. establishment of LCs/LGs disbursement of financing etc.)

Compliance

• Ensure that activities are in full compliance of group policies and processes including Sharia requirements Central Bank regulations and other internal Legal and Compliance regulations at all times
• Ensure satisfactory internal and external audit ratings

Other

• Attend recommended trainings

Specialist Skills / Technical Knowledge Required for this role

• Strong analytical skills
• Knowledge of credit policy & procedure
• Customer Service Oriented
• Strong Marketing Skills

Required Experience

Manager