Customer Support Manager jobs in United Arab Emirates

JW Marriott Marquis Hotel Dubai welcomes you to the heart of the citys lively downtown district with modern luxury and awardwinning service. Soaring above Sheikh Zayed Road our bustling and dynamic 5star hotel is one of the tallest in the world consisting of two towers with 1608 rooms and boasts aweinspiring views of the water and Dubai cityscape. Enjoy a swim in the outdoor pool or a workout in the fitness center before easing tired muscles with a massage at Saray Spa. Sample the flavors of the world at our 10 restaurants and lounges which offer Japanese Italian Indian and Thai cuisine. For those planning an event in downtown Dubai UAE our hotel offers 80000 square feet of adaptable space including a striking ballroom and outdoor venues. Explore Dubai Mall Burj Khalifa and Dubai Opera which are all minutes away.

At JW Marriott treating guests exceptionally starts with the way we treat our associates. Because we believe it takes people who genuinely love what they do to create a truly extraordinary experience.

Here at JW Marriott Marquis Dubai we are looking for talented individuals to join our amazing family and in return we are able to offer you the following:

• An amazing career opportunity to not just work with us but open opportunities worldwide with our extensive portfolio of hotels.
• Learning opportunities with some of the best professionals the region has to offer.
• We aim to promote our associates within as soon as the opportunity arises so we hope to see you progress your career in line with our training and promotion schedule.
• A competitive salary with excellent benefits which include accommodation meals on duty Transportation and:
  • World class training and development including leadership development.
  • Recognition programs.
  • Discounted accommodation in over 8000 hotels all over the world. Yes 8000!
  • Discounted food & drink in all our restaurants and bars.
  • Discounts for your friends and family.
  • Unlimited career opportunities (Internationally and locally)
  • Medical and Life insurance
• Amazing support to ensure you have all the tools you require to complete your daytoday tasks.

• As an expert being able to collaborate with a customer and craft individual events.
• Taking care of a smooth transition from sales to events planning.
• Handle groups & events contracted by the Sales team ranging from 1 room per night/ 1 guest to 450 rooms per night/ 450 guest
• Focus on popup groups (group handovers within 7 working days which will not go through sales)
• Focus on popup events and being the contact person for the Marriott Regional Office.
• Focus on future planning potential problems and/or conflicts from a service/planning point of view and solutions towards them to improve guest satisfaction and planning efficiency.
• Being proactive in offering solutions.
• Creating Banquet Event Orders.
• Accurately forecasts all the events (bedrooms and/or catering)
• Guidance and support throughout the event.
• Being knowledgeable about product and services.
• Handle the billing process by preparing invoices having bill reviews with the guest and finalizing the invoices by ensuring billing accuracy.
• Takes total ownership and responsibilities for the successful planning and coordination of groups & events assigned.
• Continuous communication with the operational team.
• Be available as needed during the event phase for their assigned groups.
• Working effectively with third party vendors.
• Organizing & planning the group rooms side of the event.
• Working in coordination with assigned Group housing partner to ensure rooming list & room instructions have been updated accurately.
• Guiding the client throughout the event as the expert partner for the guest by being a consultant
• Attend the daily service communication tool; BEO meeting.
• Upsell last minute items to ensure profitability.
• Conduct pre and postconference meetings in line with Marriott standards.
• Show around in connection with inhouse functions.
• Coordinate all activities involving the pre and postevent process.
• Communicate challenging situations accurate to responsible departments.
• Handle guest complaints in a professional manner and come up with solutions.
• Responsibility of working on individual projects besides the organization of events.
• Following department timelines for actualization BEO & Group resume distribution rostering forecasting etc.
• Rewarding bonvoy points in a timely manner after checking the required criteria mentioned on the Job Aid for posting points.
• Working honestly ethically & with integrity

In joining Marriott Hotels you join a portfolio of brands with Marriott International.Bewhere you can do your best workbeginyour purposebelongto an amazing global team andbecomethe best version of you.

Marriott International is an equal opportunity believe in hiring a diverse workforce and sustaining an inclusive peoplefirst are committed to nondiscrimination onanyprotectedbasis such as disability and veteran status or any other basis covered under applicable law.