Customer Support Manager jobs in South Africa

We re on the lookout for a Groups & Events Executive to join our team. Reporting to the Head of Sales, you will be responsible for coordinating groups and private events, ensuring exceptional service and standards to our clients.

What you ll do:

• Handle groups and events enquiries, including internal functions while maintaining close communication with clients and all departments.
• Independently manage your daily schedule, sticking to agreements even with a packed calendar and a full email inbox.
• Keep a clear overview, even when every room in the house is booked, and all lines are buzzing.
• Build strong relationships with internal operations teams and external third parties, keeping the guest experience at the heart of everything you do.
• Handle groups and private events, managing the booking process from start to end: from initial proposals, managing contracts, rooming lists to invoicing.
• Following up with clients post-event to get feedback and secure repeat business where possible.
• Prepare and distribute function sheets on a weekly basis and present them in the operations meeting.
• Build good relationships with clients for repeat business, contacting and probing repeat clients when appropriate and track year-on-year trends and events to support repeat business.

Desired Candidate Profile:

Qualifications:

• Bachelor degree in Hospitality, Events or Tourism industry.
• Previous experience of minimum 2 years within a luxury hotel environment.
• Previous professional experience of event organisation.
• Strong written and verbal communication skills.
• Ability to keep a positive attitude in an extremely fast-paced and demanding work environment.
• French and English written and spoken. Additional language is a plus.
• Excellent organizational skills and flexibility.
• Strong in driving results and good negotiation techniques.
• Positive attitude, dynamic personality, good communication and interpersonal skills, creative mindset.