Customer Support Manager jobs in United Arab Emirates

The ENTERTAINER is a leading digital company dedicated to adding value for consumers by bringing them the best incentive offers globally. We are a 100% digital, data-driven tech company providing first-rate offers across renowned dining, leisure, entertainment, and hotel brands worldwide. The ENTERTAINER has grown with the aim of creating unbeatable value and loyalty everywhere we operate. We believe that experience is everything, and that's why we are passionate about creating unforgettable experiences for our customers, partners, and employees.

The Client Services Executive is responsible for the day-to-day management of ENTERTAINER Business clients across various sectors. Acting as the main point of contact for a portfolio of accounts, you'll oversee the seamless delivery and execution of all client activities, working closely with internal teams to drive results. You are expected to bring fresh strategic ideas to accounts, champion ENTERTAINER Business products and services, and ensure industry best practices are always met.

The ENTERTAINER Business environment is fast-paced and dynamic, so agility, strong multitasking skills, and the ability to prioritize under pressure are essential. You need to think quickly, solve problems proactively, and stay committed to meeting deadlines while maintaining excellent client relationships. This role is ideal for someone who thrives in a client-focused, collaborative, and high-energy environment.

1. Manage day-to-day client account deliverables including communications, planning, data analysis, insights, programme reporting, merchant selection, onboarding, and customer support.
2. Coordinate technology change requests and ensure all deadlines and SLAs are met.
3. Understand client KPIs and business objectives, ensuring all activities are aligned to drive success.
4. Identify and support account growth opportunities through strategic insights and proposal writing.
5. Scope, plan, and implement projects, ensuring timely and within-budget delivery.
6. Collaborate with internal teams to stay informed on products, solutions, and innovations available to clients.
7. Work closely with business heads to drive strategic development and expansion of client accounts.
8. Interpret programme data to monitor performance, identify trends, and drive improvements against KPIs.
9. Manage internal administration including invoicing, reporting, and creating client policies and procedural documentation.

1. Agency experience is essential, ideally with a background in loyalty, marketing, communications, and/or partnerships.
2. Strong understanding of the Travel, Retail, FMCG, Telco, and Banking sectors is highly desirable.
3. Proven track record of managing multiple client relationships simultaneously.
4. Solid knowledge of loyalty programmes, marketing communications, and partnership strategies.
5. Ability to plan strategically and influence both internal and external senior stakeholders.
6. Excellent written and verbal communication skills.
7. Strong team management and leadership capabilities.
8. High attention to detail with sound budgeting and financial management skills.
9. Awareness of digital and social media trends and their practical applications.
10. Understanding of creative processes and techniques across digital platforms.
11. Proactive in staying informed about relevant market trends and industry developments.
12. Confident working as a key authority within a fast-paced team environment.
13. Results-driven mindset with a strong sense of ownership and accountability.
14. Ability to work independently and collaboratively across wider teams.

Manager