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Technical Operations Manager
Résumé du poste
A leading IT solutions provider in Dubai is seeking an experienced Technical Manager to lead their IT Infrastructure team. The ideal candidate will possess deep technical expertise in Microsoft 365, Cloud platforms, and Network architecture, along with strong leadership skills. Responsibilities include driving technical escalations, ensuring compliance with regulations, and managing a high-performing team to achieve operational excellence. This role requires a minimum of 10 years of IT experience and offers competitive compensation.
Qualifications
- Minimum 10 years of IT experience.
- Deep technical expertise in Microsoft 365 and Cloud platforms.
- Strong leadership and crisis management capabilities.
Responsabilités
- Lead and manage large complex IT infrastructure environments.
- Ensure compliance with contractual obligations and SLAs.
- Drive digital transformation initiatives and infrastructure modernization.
Connaissances
Formation
Outils
Technical Manager - Operations
Technical Manager Emaar Operations
Graduate
Certifications such as Microsoft Certified: Azure Administrator CCNA/CCNP or ITIL are a plus.
10 years of IT experience
Strong expertise in:
- Microsoft 365 administration
- Cloud platforms (Azure OCI)
- Network design and troubleshooting
We are seeking a seasoned and proactive Technical Manager to lead our IT Infrastructure team. This role combines deep technical expertise in Microsoft 365 Cloud platforms (Azure/Oracle Cloud) On Prem Server and Network architecture with strong leadership and crisis management capabilities. The ideal candidate will drive operational excellence lead technical escalations and ensure compliance with contractual and regulatory obligations.
- Lead and manage large complex IT infrastructure environments ensuring scalability security and performance.
- Provide strategic direction and hands‑on oversight of infrastructure technologies including M365 cloud platforms and network systems.
- Must have prior hands‑on technical experience with Microsoft 365
- Ensure system reliability and drive continuous improvement across infrastructure platforms.
- Drive and lead technical escalations especially during Severity 1 and Severity 2 business‑impacting incidents.
- Act as the primary point of contact for critical infrastructure issues coordinating resolution across teams and vendors.
- Conduct post‑incident reviews and implement preventive measures.
- Ensure compliance with contractual obligations SLAs and regulatory requirements.
- Coordinate with customer GRC (Governance Risk & Compliance) teams and support internal and external audits.
- Maintain documentation and audit readiness for infrastructure systems and processes.
- Lead mentor and develop a high‑performing infrastructure team.
- Guide and drive Technical Leads to enhance customer operations through Service Improvement Plans (SIPs).
- Foster a culture of accountability collaboration and continuous improvement.
- Conduct regular performance reviews and support career development.
- Align infrastructure strategies with business objectives and growth plans.
- Drive digital transformation initiatives and infrastructure modernization.
- Technical Manager with deep technical expertise in Microsoft 365 Cloud platforms (Azure/Oracle Cloud) On Prem Server and Network architecture with strong leadership and crisis management capabilities
- Experience developing and implementing SIPs with measurable business impact.
- Familiarity with ITIL processes and service delivery frameworks (ITIL Foundation/Intermediate required).
- IT Security Skillset
- Skilled in stakeholder management vendor engagement and data‑driven decision making.
- Collaborative leadership with strong communication and coaching abilities.
Required Experience:
Manager
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.