Door Attendant

Towers Rotana; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel in Dubai is seeking a professional Doorman to provide exceptional service to guests. You'll be responsible for greeting guests as they arrive, managing car keys, and ensuring a memorable stay. Ideal candidates will have vocational training in hospitality, effective communication skills, and a customer-focused attitude. Join our dynamic team in a fast-paced, multicultural environment.

Qualifications

• Previous experience in the Concierge Department is preferable.
• Excellent written and verbal English communication skills.
• Strong interpersonal abilities are essential.

Responsibilities

• Provide professional and customer-focused service to guests.
• Greet guests warmly upon arrival.
• Control guest car keys and deliver within 10 minutes.

Skills

Customer Focus

Interpersonal Abilities

Communication Skills

Adaptability

Teamwork

Education

Vocational training in hospitality

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward. As a Doorman you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one.

Key Responsibilities:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations

Skills

Education, Qualifications & Experiences

You must ideally have a vocational training within hospitality with preferable previous experiences in the Concierge Department within a hotel. Excellent written and verbal English communication skills, along with strong interpersonal abilities are essentials. Computer Knowledge and additional language skills are an advantage.

Knowledge & Competencies

The ideal candidate will be customer driven and an extremely proactive and ‘switched on’ individual with an outgoing, charismatic and approachable character. You will work well under pressure in a fast paced environment and be a great team player, who thrives in working with a multi-cultural team and guests alike, while possessing following additional competencies:

• Understanding the Job
• Taking Responsibility
• Recognizing Differences
• Customer Focus
• Customer Focus
• Adaptability
• Teamwork