Door Attendant

Saadiyat Rotana Resort & Villas; Abu Dhabi; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hospitality group in Abu Dhabi is seeking a Front Office professional for the position of Door Attendant. The ideal candidate will provide exceptional customer service, ensuring every guest's visit is memorable. Key responsibilities include greeting guests, managing car services, and maintaining high service standards. This role offers an opportunity to advance your career in a dynamic hotel environment.

Qualifications

• Dynamic and motivated individuals with strong customer service skills.
• Ability to work in a fast-paced environment.
• Strong communication skills to engage with guests.

Responsibilities

• Provide professional and customer-focused service to guests.
• Greet guests warmly upon arrival.
• Open car doors and escort guests to the lobby.
• Control guest car keys and deliver cars promptly.
• Handle guest complaints or issues with professionalism.

Skills

Customer service

Communication

Problem-solving

Job description

We are currently looking for dynamic, and self motivated Front Office professionals who want to move their careers forward.

As a Door Attendant you are responsible to provide professional and customer focused service to our guests, ensuring their every visit will become a memorable one and your role will include key responsibilities such as:

• Offer consistently professional, friendly, warm and engaging service
• Ensure guests are greeted appropriately upon arrival in a warm manner
• Open car doors for arriving and departing guests and escort them to the lobby
• Control all guest car keys and ensure that cars are delivered within 10 minutes upon guest request
• Forward all guest complaints or problems to the manager on duty
• Ensure that an effective handover is made between duty shifts
• Demonstrate a complete understanding of the hotel’s policies and procedures and service standards and have full knowledge of the hotel facilities and happenings at all times
• Establish, promote and maintain good public relation while meeting or exceeding guest expectations