Customer Experience & Quality Excellence Officer

Kaizen; Dubai; Hybrid; AED 120,000 - 200,000; Full time

Job summary

A leading property management firm in Dubai is seeking a detail-oriented Excellence Officer to enhance customer support and service delivery. The successful candidate will manage customer inquiries, provide accurate property information, and analyze feedback to foster continuous improvement. Ideal applicants have a Bachelor's degree and strong analytical and communication skills. Join our dedicated team focused on delivering exceptional quality.

Qualifications

• Must possess a Bachelor's degree in a relevant field.
• Strong analytical and problem-solving abilities are essential.
• Ability to manage multiple projects effectively.

Responsibilities

• Respond promptly and professionally to customer inquiries.
• Provide accurate information about properties and leasing options.
• Maintain detailed records of customer interactions.

Skills

Excellent analytical and problem-solving skills

Excellent communication and interpersonal skills

Attention to detail

Proficiency in using quality management tools

Strong organizational and project management skills

Education

Bachelor's degree in Business Administration, Engineering, or a related field

Job description

A leading property management firm in Dubai is seeking a detail-oriented Excellence Officer to enhance customer support and service delivery. The successful candidate will manage customer inquiries, provide accurate property information, and analyze feedback to foster continuous improvement. Ideal applicants have a Bachelor's degree and strong analytical and communication skills. Join our dedicated team focused on delivering exceptional quality.