Guest Services Officer

AccorHotel; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in Dubai seeks a Front Desk Associate to manage guest check-ins and provide exceptional customer service. This role involves handling reservations, billing processes, and maintaining a clean front desk environment. Ideal candidates have a diploma in hospitality and excellent communication skills. This full-time position requires individuals who are service-oriented, detail-oriented, and professionally presented.

Qualifications

• Fresher or minimum 6 months to 1 year of relevant experience.
• Ability to speak other languages is an advantage.
• Self-motivated and professionally groomed.

Responsibilities

• Greet guests and ensure efficient check-in.
• Manage guest accounts and billing accurately.
• Coordinate with departments to fulfill guest needs.
• Handle reservation modifications and cancellations.
• Provide informed recommendations for hotel services.

Skills

Communication skills

Customer service

Teamwork

Attention to detail

Proficiency in English

Education

Diploma in Tourism / Hospitality Management

Job description

• Warmly greet and welcome guests ensuring a smooth and efficient check-in process
• Provide friendly and professional assistance with guest inquiries requests and concerns
• Manage room assignments guest accounts and billing processes with accuracy and attention to detail
• Coordinate with other departments to fulfill guest needs and resolve any issues promptly
• Handle reservation modifications cancellations and special requests efficiently
• Maintain up-to-date knowledge of hotel amenities services and local attractions to provide informed recommendations to guests
• Process payments and handle cash transactions accurately
• Ensure the front desk area is organized clean and presentable at all times
• Assist with concierge services including arranging transportation and making reservations
• Support team members during peak hours and handle multiple tasks simultaneously
• Comply with all hotel policies procedures and safety standards

Qualifications :

Knowledge and Experience
Diploma in Tourism / Hospitality Management
Fresher or Minimum 6 months to 1 year of relevant experience
Excellent reading writing and oral proficiency in English language
Ability to speak other languages and basic understanding of local languages will be an advantage

Competencies
Good communication and customer contact skills
Service oriented with an eye for details
Ability to work effectively and contribute in a team
Self-motivated and energetic
Must be well-presented and professionally groomed at all times

Remote Work :

No

Employment Type :

Full-time