Guest Service Assistant at Crowne Plaza Dubai Marina

InterContinental Hotels Group; United Arab Emirates; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading hotel chain in the United Arab Emirates is seeking a Guest Services Assistant to provide outstanding customer service and ensure guest satisfaction at Crowne Plaza Dubai Marina. The ideal candidate has experience in a four or five-star hotel, communicates well, and can engage with diverse teams. This role offers excellent growth opportunities within the hotel industry.

Qualifications

• 1 to 2 years’ experience in a similar role in a four or five-star hotel.
• Demonstrated ability to engage with teams from different cultures.
• Technical proficiency in related software preferred.

Responsibilities

• Provide prompt, courteous, and efficient service to all guests.
• Achieve a high level of customer satisfaction through personalized service.
• Maintain knowledge of hotel information and local services.
• Administer Front Desk cashiering standards and comply with policies.
• Process accounts from check-in to check-out accurately.
• Maintain guest privacy.

Skills

Strong verbal and written communication skills

Ability to work with diverse teams

Attention to detail

Ability to multitask

Job description

Guest Services Assistant

What's your passion? Whether you're into dancing, diving, or dominoes at IHG we're interested in YOU. We love people who apply the same amount of care and passion to their jobs as they do their hobbies - people who help us create great hotels guests love.

About the Hotel

Crowne Plaza Dubai Marina is the perfect location that completely understands modern business travelers. Located in the cosmopolitan Dubai Marina area, the 3,037 square‑metre hotel is next to Dubai Marina Mall and within walking distance of the picturesque pedestrian promenade, which borders the waterway lined with vibrant cafes and restaurants.

With 273 stylish rooms and a convenient, prestigious location, you will find Crowne Plaza Dubai Marina an ideal hotel for productive business and enjoyable leisure time; and will definitely enjoy a new hotel that has mastered the balance between modernism of the business world and traditions of the Arabian hospitality.

We are currently recruiting for a full time Guest Services Assistant to join our enthusiastic team at Crowne Plaza Dubai Marina.

Key Responsibilities

As a Guest Services Assistant you are responsible to provide professional and customer focused service to our guests, ensuring their stay will become a memorable experience and your role will include key responsibilities such as:

• Provide prompt, courteous and efficient service to all guests
• Achieve a high level of customer satisfaction through personalized service from arrival till departure
• Maintain up to date knowledge of hotel information and local services, including operating hours, promotions, events, attractions and any allied information to respond to guest queries
• Maintain an awareness of rate levels to be sold on a daily basis and the occupancy levels
• Accurately administer Front Desk cashiering standards and comply with all laid down systems,policies and procedures
• Process accounts from check-in to check-out, ensuring accurate postings of all incidental charges using computerized Front Office systems
• Maintain the privacy of all guests by ensuring that no details of the guests are disclosed
• Demonstrate a complete understanding of the hotel’s policies, procedures and service standards and have full knowledge of the hotel facilities and happenings

Qualifications

Ideally, you'll have a minimum of 1 to 2 years’ experience in a similar role in a four or five‑star hotel or comparable industry, ability to demonstrate working with and engaging teams from different cultures, strong verbal and written communication skills along with being quality oriented with focus on details, high performance standards, able to multi‑task & meet deadlines and technical proficiency in related software preferable.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

We passionately believe that it’s our people who have brought us to where we are today and our people that will help us grow. We celebrate diversity every day. We welcome guests from every background and corner of the world, so we want individuals who can bring true hospitality to life for everyone.

We will give you every opportunity to grow vertically, functionally, geographically, and personally. As part of the IHG family with more than 6,000 hotels in over 100 countries, the world is your oyster.