Customer Service jobs in United Arab Emirates

Amentum is a global leader in advanced engineering and innovative technology solutions, trusted by the United States and its allies to address their most significant and complex challenges in science, security and sustainability.

The Supply Chain Manager will oversee and manage all aspects of the supply chain for the Defense Logistics Agency (DLA) Full Line Food Service Distribution for Southwest Asian and Eastern Africa (SWAEA) program. This role is critical in ensuring that products are sourced, distributed, and delivered efficiently and effectively while meeting compliance standards and customer needs.

• Develop and implement supply chain strategies that optimize efficiency, reduce costs, and ensure timely delivery of food service products.
• Collaborate with senior management to align supply chain strategies with program goals and customer requirements.
• Identify and establish relationships with suppliers and vendors to ensure a reliable supply of quality products.
• Manage Amentum's distribution to customers across both zones and operations to customers in SW Asia and E Africa).
• Ensure facilities are approved by US Military VETCOM for storage of food destined for US Military consumption.
• Work proactively with customer service team, sourcing, and demand planning team to ensure high customer satisfaction and 98% fill rate on orders.
• Utilize inventory management software to track stock levels, order fulfillment, and demand forecasting.
• Oversee the logistics of product transportation and distribution, ensuring compliance with DLA regulations and food safety standards.
• Coordinate with transportation providers to optimize delivery routes and schedules.
• Analyze supply chain processes and identify areas for improvement to enhance efficiency and reduce costs.
• Implement best practices and continuous improvement initiatives throughout the supply chain.
• Work closely with operations, quality control, and procurement teams to ensure seamless integration of supply chain activities.
• Facilitate communication among stakeholders to address supply chain challenges and enhance collaboration.
• Prepare and present reports on supply chain performance metrics, including inventory turnover, order accuracy, and lead times.
• Use data analysis to make informed decisions and drive improvements in supply chain operations.
• Perform other duties as assigned.

• Bachelor's degree in Supply Chain Management, Logistics, Business Administration, or a related field.
• Minimum of 10 years of experience in supply chain management, preferably in the food service or logistics industry.
• Experience in government contracting
• Strong knowledge of supply chain processes, inventory management, and logistics operations.
• Excellent negotiation, communication, and interpersonal skills.
• Proficient in supply chain management software and Microsoft Office Suite.
• Must be able to obtain and maintain facility credentials/authorization.

• Certification in supply chain management (e.g., APICS, CSCP) is a plus.
• Familiarity with DLA policies and procedures.

• Safety - Amentum enforces a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe work environment. As appropriate, each employee is responsible for completing all training requirements and fulfilling all self‑aid/buddy aid responsibilities, participating in emergency response tasks, and serving on safety committees and teams.
• Quality - Quality is the foundation for the management of our business and the keystone to our goal of customer satisfaction. It is our policy to consistently provide services that meet customer expectations. Accordingly, each employee must conform to the Amentum Quality Policy and carry out job activities in compliance with applicable Amentum Quality System documents and customer contracts. Each employee must read and understand his/her Quality Management and Customer Satisfaction responsibilities.
• Procedure Compliance - Each employee must read, understand, and implement the general and specific operational, safety, quality and environmental requirements of all plans, procedures and policies pertaining to job.

This position is pending contract award.

Amentum is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, sex, sexual orientation, pregnancy (including pregnancy, childbirth, breastfeeding, or medical conditions related to pregnancy, childbirth, or breastfeeding), age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low‑income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law. Learn more about your rights under Federal laws and supplemental language at Labor Laws Posters.

Apply now to be considered for this exciting opportunity.