Patient Administrator / Emirati

Mediclinic Group; Al Ain International Airport; On-site; AED 120,000 - 200,000; Full time

Job summary

A healthcare provider in Abu Dhabi is seeking a Patient Administrator to enhance patient care through effective appointment scheduling, medical insurance management, and billing. Applicants should have completed secondary school education and possess 2-3 years of relevant customer service experience, preferably in healthcare. Skills in MS Office and knowledge of medical terms are essential for success in this role. The position also emphasizes a commitment to customer service excellence while adhering to the Emiratization program.

Qualifications

• 2-3 years’ experience in a customer services role, preferably in the healthcare industry.
• Experience in a Contact Centre or Healthcare environment is desired.

Responsibilities

• Manage patient appointment scheduling and registration process.
• Manage the medical insurance process and related tasks.
• Manage the billing and cash up process.
• Meet customer service expectations and improve patient service quality.

Skills

Computer literacy and proficiency in MS Office applications

CRM software applications

Hospital information systems

Knowledge of medical insurance terminologies

Medical terminology and procedures

Numerical literacy

Patient scheduling and registration processes

Education

Completed secondary school education (Grade 12)

Tertiary Diploma or Bachelor’s Degree (medical science, finance/accounting)

Job description

Patient Administrator / Emirati

Important Notice: Mediclinic wants to alert candidates that third parties are from time to time fraudulently advertising vacancies at Mediclinic and/or offering employment contracts with subsequent payment instructions to accounts linked to the fraudulent activity. Please note that Mediclinic will never request payment for an application or offer made. All official vacancies are advertised on the Mediclinic career website and candidates are advised to visit the site to confirm the validity of vacancies.

Recruiter name: Rami Alsaman

Reference number: 66233

Number of positions: 1

Workplace: Mediclinic Airport Road Hospital, Abu Dhabi, United Arab Emirates

Job type: Administration

Main Purpose of Job

To improve the overall quality of patient care by efficiently performing all aspects of the patient administrator role.

Key Responsibility Areas

• Effectively and efficiently manage the patient appointment scheduling and registration process
• Effectively and efficiently manage the medical insurance process and other related tasks
• Effectively manage the billing and cash up process
• Consistently meet customer service expectations by improving the quality of patient service

Required Education

• Essential: Completed secondary school education (Grade 12)
• Desired: Tertiary Diploma or Bachelor’s Degree preferably within the fields of medical science, finance/accounting

Required Experience

• Essential: 2-3 years’ experience in a customer services role, preferably in the healthcare industry
• Desired: Experience in a Contact Centre or Healthcare environment

Required Job Skills and Knowledge

• Computer literacy and proficiency in MS Office applications
• CRM (customer relations management) software applications
• Hospital information systems
• Knowledge of company policies and emergency codes
• Knowledge of medical insurance terminologies and process
• Medical terminology and proceduresNumerical literacy
• Patient scheduling and registration processes

All applicants will be considered, with the understanding that preference will be given to the designated groups in accordance with the United Arab Emirates Emiratization Program.

Apply now at the Mediclinic career website.