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Front Desk Associate
Zusammenfassung
A prominent hospitality company in Dubai is seeking a Front Desk Associate to serve as the primary point of contact for members and guests. Responsibilities include greeting customers, assisting with check-ins, processing memberships, and managing inquiries in a professional manner. Ideal candidates will have a high school diploma, experience in customer service, and strong communication skills. Join us in creating a welcoming environment for our fitness community.
Qualifikationen
- High school diploma or equivalent; additional education in hospitality or business is a plus.
- Previous experience in customer service, front desk operations, or the fitness industry is preferred.
- Strong communication and interpersonal skills.
Aufgaben
- Greet members and guests with a friendly demeanor.
- Assist with member check-ins and registration.
- Process new memberships, renewals, and cancellations.
Kenntnisse
Ausbildung
Tools
The Front Desk Associate serves as the first point of contact for members and guests, ensuring a welcoming and professional environment. This role includes handling membership inquiries, assisting with check‑ins, processing payments, and maintaining overall customer satisfaction.
- Customer Service & Reception:
- Greet members and guests with a friendly and professional demeanor.
- Assist with member check‑ins, registration, and guest passes.
- Answer phone calls and respond to inquiries about memberships, class schedules, and facility services.
- Address and resolve customer concerns efficiently, escalating issues to management when necessary.
- Membership & Sales Support:
- Provide information on membership plans, promotions, and fitness programs.
- Process new memberships, renewals, and cancellations.
- Handle billing, payments, and account updates.
- Promote additional services such as personal training, classes, and retail products.
- Administrative & Facility Management:
- Maintain an organized and tidy front desk area.
- Monitor access to the facility, ensuring only authorized members enter.
- Assist in scheduling fitness classes and personal training appointments.
- Keep accurate records of attendance, memberships, and daily transactions.
- General Duties:
- Ensure compliance with gym policies and safety regulations.
- Assist in maintaining cleanliness and order in the reception and lounge areas.
- Report any maintenance or safety issues to management.
- Support special events and promotions as needed.
- High school diploma or equivalent; additional education in hospitality or business is a plus.
- Previous experience in customer service, front desk operations, or the fitness industry is preferred.
- Strong communication and interpersonal skills.
- Basic computer skills (experience with gym management software is a plus).
- Ability to multitask and work efficiently in a fast‑paced environment.
- A passion for health, fitness, and wellness is a plus.
* Der Gehaltsbenchmark wird auf Basis der Zielgehälter bei führenden Unternehmen in der jeweiligen Branche ermittelt und dient Premium-Nutzer:innen als Richtlinie zur Bewertung offener Positionen und als Orientierungshilfe bei Gehaltsverhandlungen. Der Gehaltsbenchmark wird nicht direkt vom Unternehmen angegeben. Er kann deutlich über bzw. unter diesem Wert liegen.