Telecommunication Agent

AccorHotel; Abu Dhabi; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading hotel group in Abu Dhabi is seeking a Telecommunications Agent to provide exceptional communication services. The role requires a high school diploma, strong communication and customer service skills, and familiarity with hotel management software. The ideal candidate will ensure guest queries are handled professionally, contributing to a welcoming environment. Competitive salary and opportunities for career advancement are offered.

Benefits

Competitive Salary and Compensation

Training and Development Opportunities

Health and Wellness Benefits

Employee Recognition Programs

Work-Life Balance

Qualifications

• High school diploma or equivalent is the minimum requirement.
• Strong verbal and written communication skills are essential.
• Proficiency in hotel management software is required.
• Training in customer service can enhance interactions with guests.

Responsibilities

• Receive and handle guest calls professionally.
• Maintain communication with departments for service delivery.
• Ensure queries are handled courteously to exceed expectations.
• Record long distance calls and manage guest requests.

Skills

Strong communication skills

Customer service skills

Problem-solving skills

Multilingual skills

Telephone etiquette

Education

High School Diploma or Equivalent

Post-Secondary Education in Hospitality

Hospitality Management Courses

Tools

Hotel management software

Job description

MAIN DUTIES AND RESPONSIBILITIES:

• Receive each guest call in a professional and friendly manner.
• Maintain effective communication with all related departments to ensure smooth service delivery.
• Handle every query in a polite and courteous manner and exceed guest expectations.
• Ensure guests are greeted by name upon calling as per Rixos Standards.
• Maintain an up to date knowledge of the hotel and local services.
• Maintain an awareness of guest profile through the fidelio guest profile system.
• Complete management's long distance call vouchers and record them on the traffic sheet.
• Maintain the guest wake up call sheet and deliver calls accordingly on time and to the established standard.
• Ensure the proper operation of the switchboard resulting in fast and efficient transferring of internal and external calls
• Take messages for guests and management as per the required standard
• Ensure all external and internal calls are answered as laid out in the procedure and ensure efficient connection with the correct person.
• Be aware at all times of the whereabouts of the managers and where to contact them.
• Monitor the logs of long distance calls faxes and messages.
• Co-ordinate communication within the hotel in the event of an emergency.
• Be fully aware of the Rixelence for the day
• Proper grooming at all times
• Attend training classes as per schedule
• Show fullest cooperation and respect within the team and other departments
• Is aware of the daily activities and has product knowledge of all the hotel facilities

Qualifications :

• High School Diploma or Equivalent:
  • A high school diploma or its equivalent is usually the minimum educational requirement.
• Post-Secondary Education:
  • While not always mandatory having some post-secondary education in a relevant field such as hospitality management communications or information technology can be advantageous.
• Hospitality Management Courses:
  • Taking courses in hospitality management can provide a solid understanding of the hotel industry customer service and communication skills.
• Communication Skills:
  • Strong communication skills are essential for a Telecommunications Agent. This includes verbal communication as well as written communication for handling emails messages and other forms of communication.
• Customer Service Training:
  • Training or courses in customer service can be beneficial as Telecommunications Agents often interact with guests and must provide excellent service.
• Computer Skills:
  • Proficiency in using hotel management software reservation systems and other relevant computer applications is often required.
• Telephone Etiquette:
  • Knowledge of proper telephone etiquette and the ability to handle a high volume of calls efficiently and professionally.
• Problem-Solving Skills:
  • The ability to quickly and effectively address guest concerns or technical issues related to telecommunications.
• Multilingual Skills:
  • Depending on the hotel's location and clientele being multilingual can be a significant asset in communicating with a diverse range of guests.
• Technical Knowledge:
  • Basic technical knowledge related to telecommunications equipment and systems used in the hotel.

Additional Information :

• Competitive Salary and Compensation:
  • Rixos Marina Abu Dhabi may offer a competitive salary that reflects the industry standards for similar positions.
• Training and Development Opportunities:
  • Access to training programs and development opportunities to enhance skills and advance within the company.
• Career Advancement:
  • Opportunities for career growth and advancement within the Rixos Hotels group.
• Health and Wellness Benefits:
  • Comprehensive health insurance coverage.
• Employee Recognition Programs:
  • Recognition programs to acknowledge and reward outstanding performance and dedication.
• Work-Life Balance:
  • Policies and practices that promote a healthy work-life balance including flexible scheduling where possible.
• Uniforms and Dress Code:
  • Provision of uniforms or dress code guidelines for a professional and cohesive appearance.
• Social Events and Activities:
  • Participation in social events team-building activities and employee gatherings to foster a positive work culture.
• Transportation Services:
  • Transportation services.
• Employee Wellness Programs:
  • Wellness programs such as fitness classes or gym access to promote a healthy lifestyle.

Remote Work : No

Employment Type : Full-time