Branch Manager - UAE Branch

Khibraty; United Arab Emirates; On-site; AED 120,000 - 200,000; Full time

Job summary

A leading investment firm in the United Arab Emirates is seeking a Branch Manager to oversee branch performance, sales, and operations. The ideal candidate will have over 8 years of experience in investment or hospitality and proven leadership skills. The role involves leading the sales team, managing client engagement, and ensuring operational effectiveness in a dynamic environment. Excellent communication skills in Arabic and English are required.

Qualifications

• 8+ years of experience in investment, Real Estate, or Hospitality.
• Proven leadership skills focused on team development and sales.
• Excellent verbal and written communication skills in Arabic and English.

Responsibilities

• Lead sales team to meet and exceed targets.
• Ensure financial accuracy and minimize discrepancies.
• Recruit, train, and mentor staff.
• Oversee operational effectiveness and client engagement.
• Resolve client complaints efficiently.
• Collaborate on local marketing campaigns.

Skills

Leadership

Sales Performance

Customer Service

Analytical Skills

Communication in Arabic

Communication in English

Education

Bachelor's degree in Business Administration or related field

Job description

The Branch Manager is responsible for leading and managing the overall performance of the branch, including sales, operations, customer service, quality assurance, and team development. This role ensures all KPI's are achieved while maintaining branch efficiency, compliance, and alignment with the company's strategic objectives. Sales performance is tracked separately by program (Caribbean and European), and team success directly influences incentive eligibility.

Responsibilities

• Lead the branch’s sales team to meet and exceed monthly and annual sales targets; monitor individual and team performance; implement corrective action plans when needed; track Caribbean and European program performance independently to ensure accurate incentive distribution and program-specific strategies.
• Ensure timely follow-up on FFP payments, invoices, and receipts; collaborate with the finance department to maintain financial accuracy and accountability; minimize financial discrepancies and promote cost efficiency within the branch.
• Recruit, train, and mentor staff to build a competent and motivated team; monitor team productivity and branch health through regular performance reviews; foster a positive work environment focused on collaboration, accountability, and results.
• Ensure timely and professional lead response, full document submission, and proper CRM usage; oversee office readiness and daily operational effectiveness; ensure data integrity and high-quality client engagement throughout the sales process.
• Resolve client complaints efficiently while maintaining brand reputation; uphold customer satisfaction by ensuring a smooth, transparent, and supportive experience; prevent legal escalations and reinforce trust with clients.
• Collaborate with the marketing team to implement local campaigns and initiatives; provide feedback on market trends and customer insights to guide marketing strategy; promote brand visibility and client engagement in your region.

Qualifications

• A Bachelor’s degree in Business Administration, Management, or a related field.
• At least 8 years of experience in investment, Real State, Hospitality.
• Proven leadership skills with a strong focus on team development and sales performance.
• Excellent verbal and written communication skills in both Arabic and English.
• Strong analytical, reporting and problem-solving abilities.
• Knowledge of financial management and customer service principles.