Customer Service Associate jobs in United Arab Emirates

Join the fintech revolution with Mambu, the leading SaaS cloud banking platform. We're on a mission to make banking better for a billion people. Explore exciting career opportunities and help shape the future of financial services. Learn more.

• Quota & Deal Ownership: Own and consistently exceed a demanding new business ACV quota by leading and closing multi-million dollar deals with long, complex sales cycles.
• C‑Suite Consulting: Establish and maintain trusted advisor relationships with CIOs, CEOs, and Digital Heads across the EMEA region.
• Value Strategy: Translate Mambu's composable platform into quantifiable business cases focused on TCO reduction and enhanced Customer Lifetime Value (CLV).
• Pipeline Generation: Proactively identify and generate new pipeline through aggressive outbound prospecting, executive networking, and strategic engagement with Mambu's partner ecosystem (System Integrators and Cloud Providers).
• Commercial Leadership: Lead complex contract negotiations, master deal structuring, and oversee high‑quality RFI/RFP responses.
• Ecosystem Orchestration: Coordinate large virtual teams (Pre‑Sales, Legal, Product) and collaborate with regional teams to ensure seamless go‑to‑market and delivery.

• Experience: 8+ years of exceptional performance in an Enterprise or Strategic Account Executive role, with at least 5 years focused on selling B2B Enterprise SaaS into the Financial Services / FinTech sector.
• Domain Expertise: Deep, technical understanding of the financial services landscape, particularly Core Banking Systems, Lending, Deposits, or Payment Infrastructure. Must be fluent in discussing cloud migration and API strategy.
• Geographic Focus: Proven experience successfully landing and expanding business within the EMEA region, demonstrating cultural fluency and familiarity with regulatory environments across the Middle East and key European markets.
• Deal Complexity: Demonstrated history of closing complex, seven‑figure (or higher) ARR deals involving multiple business units and executive approvers.
• Language & Travel: Impeccable professional communication skills in English (written and verbal). Ability to travel frequently (up to 40‑50%) across the EMEA region. Proficiency in Arabic or another major European language is highly desirable.

• Competitive base salary
• Company equity for all
• Learning and development opportunities
• Hybrid / Remote working (location dependant)
• 30 day working abroad
• 4 week paid sabbatical after 5 years service
• Additional benefits based on location

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As part of the recruitment process, you will be required to obtain authorized criminal background and credit screening results, as well as be queried against a sanctions / anti‑money‑laundering / counter terrorism financing / politically exposed persons screening service. Your employment is conditional upon approval of these results.

At Mambu, we encourage all interested candidates to apply, even if they don't meet every listed qualification, as we value diversity and recognize that experience doesn't always perfectly align with job descriptions. We are committed to providing equal opportunities for applicants with disabilities; if you need assistance during the application process, please contact us.