Customer Care Representative à Émirats arabes unis

KEO is a creative enterprise, where innovation is a way of life. We are uniquely resourced with end-to-end services to take clients from inspiration – through conceptualization – to realization of planning, design or project delivery in the built and natural environments. For over 60 years we’ve led with vision, contributing to many of the world’s most ambitious projects, iconic places, remarkable experiences and prosperous communities.

As a highly integrated and agile AEP/PMCM firm, KEO is recognized by ENR as one of the Top 225 International Design Firms and one of the Top 20 International PM/CM Firms. We are also ranked by World Architecture as the 51st largest global architecture firm and the #1 Firm in the Middle East Region in their 2024 WA100 Survey.

We invite you to join us. When you join KEO, you’ll discover more than just a job – you’ll find a supportive environment that fosters your professional development through internal global mobility and career development and does so within a culture that supports company-wide health and well-being through on-demand counselling services and regular workplace clinics.

You will be invited to celebrate community events such as sports days, fun-runs, in-house sports teams and beach clean ups. In addition to your competitive package and benefits you will have access to a suite of policies that include hybrid working arrangements, individual athletic sponsorship, study assistance sponsorship, employee referral rewards.

Our newest opportunity is for a talented Commercial Manager – Infrastructure to join our award-winning team based in Dubai, UAE.

The market in the Middle East is a challenging market to operate in, and the Commercial Finance function supports the technical business operationally and financially to obtain the best commercial outcome of the activities it undertakes.

We envisage success in this role to include:

• Providing financial support and guidance to KEO Middle East’s leaders and Project Directors.
• Reviewing cost control processes and ensuring proper billing and invoicing workflows are followed.
• Conducting cost analysis to improve cost efficiency.
• Supporting the development of commercial strategies and contributing to achieving business goals.
• Engaging actively throughout the entire lifecycle of a project, from initial stages through to final closeout, ensuring a seamless and efficient process.
• Promoting best practice in project and bid management by assisting Project Directors in line with what is defined by QMS and Project Life Cycle.
• Supporting projects based in the UAE, Qatar, Kuwait, Saudi Arabia and potentially other locations within the GCC; occasional travel may be required.
• Preparing and contributing to deliver P&L Business Unit annual budgets and half yearly forecasts.
• Working with the leaders in managing the month-end revenue recognition process along with production of related monthly performance reports to Senior Management.
• Ensuring Project Directors accurately reflect progress made in month and forecast revenue in line with the latest and best information available at the time of completion.
• Assisting Project Directors in completing and managing their costs to complete forecasts to ensure clear and accurate data to support the future performance of their projects and that the Business Units can accurately assess resource requirements.
• Attending project review meetings, including the preparation of financial data and any relevant commercial finance actions.
• Assisting in the preparation and delivery of Commercial Finance related training material to the business.
• Ensuring working capital reports reflect the latest information available and that all actions are complete on a monthly basis by the relevant Project Director to improve working capital position.
• Providing support with regards to the financial build-up of resource and lump sum pricing items for bids as required.
• Providing ad-hoc reporting and reconciliations as required by Project Directors and Operations teams.
• Reviewing and approving all internal and external sub-consultant project and Business Unit overhead related invoices.
• Preparing and supporting reports for transparent and sustainable financial performance for the business unit.
• Improving profitability.

To be successful in this dynamic opportunity, we envision that your career journey to date will include a Bachelor’s degree in Accounting & Finance or any related Commercial Discipline with at least 10 years experience working in a similar role within a global engineering consultancy. Chartered ACCA, CIMA or equivalent is preferred.

You will be able to demonstrate in an interview various examples of the tasks mentioned in the responsibilities section. Due to this, your work background will show experience gained from working within the construction sector.

KEO’s performance is founded upon integrity, results, innovation, safety and our people. We embrace diversity and recognize its contribution to client success wherever we work.

We are excited to hear how you can partner with our award-winning team and treat all expressions of interest confidentially.