Customer Care Representative à Émirats arabes unis

Fuse is on a mission to bring real-time cross-border payments to the Middle East and Asia, helping global businesses access the region without changing their payment stack. We believe MENA presents one of the most exciting payment opportunities in the world today — a region that is financially isolated yet rapidly growing. Fuse provides the infrastructure needed to keep up with this fast evolution.

To date, we've raised over $8.6 million from investors including Northzone, Flourish, Raba, and Alter Global. With our headquarters in Dubai, we're trusted by payment companies and enterprise businesses worldwide to facilitate money movement in the region. Our work includes processing payments for contractors on Deel, hosts on Airbnb, sellers on Etsy, and many other global brands.

We are seeking passionate individuals who love their work and are committed to making local payments accessible globally.

You will be an early member of the sales team, instrumental in shaping sales processes and team culture. This role is ideal for someone enthusiastic about payments and consultative sales, thriving in a fast-paced startup environment eager to make an impact.

Responsibilities include:

• Pipeline Management: Build and manage your sales pipeline targeting global enterprise companies interested in the MENA region, such as trading platforms, payment platforms, social media, and payroll providers.
• Lead Generation: Develop strategies to generate new leads aligned with our target markets.
• Inbound Sales: Handle all inbound leads from channels like our website.
• Hit Targets: Create sales forecasts and plans to meet annual and quarterly goals.
• Solution Selling: Educate prospects on how payments work in MENA and how Fuse can localize their payment stack.
• Relationship Building: Develop strong relationships with key decision-makers and stakeholders.
• Ownership of Accounts: Manage the transition from sales to implementation and customer success teams.
• Account Management: Ensure clients go live successfully and begin generating volumes.
• Cross-Functional Collaboration: Provide feedback to internal teams, including product and marketing.

• 3-5 years of experience in outbound B2B sales.
• Experience working in a fast-paced fintech environment.
• Proven success in closing large-scale enterprise deals.
• Ability to multitask and adapt in a high-growth startup setting.
• Experience with CRM systems like Salesforce or HubSpot.
• Ability to build relationships with C-level executives and key stakeholders.
• Bachelor's degree in Business, Finance, Marketing, or related field.

• Experience in the payments industry.

• Owns a MacBook.
• Willingness to travel (if applicable).
• Unlimited vacation policy.
• Private healthcare.
• Employee stock ownership plan (ESOP).
• Flexible working hours and autonomy.
• Pay it forward days: 2 days annually for volunteering.
• Wellness days: 3 days quarterly for re-energizing.