Customer Care Representative jobs in United Arab Emirates

• Conduct business reviews with accounts and identify business opportunities and business relationships which result in the achievement of increased revenue profitability and market share.
• Maintain continuous business relationship with clients/ Restaurants.
• Provide excellent service and support in order to build strong relationship and resolve operational issues between clients/ restaurant and company.
• Make sure that the menus of the clients are up to date at all times.
• Optimize the restaurant content (MOA Delivery time).
• Commission rate renegotiation: Building new commercial relationships by renewing the existing contacts by renegotiating the offer.
• Advertisement sales: Acquiring and maintaining pictures from brand menus branding Talabat stickers at restaurants banners and newsletter.
• Generating food coupons promotions and vouchers from existing restaurants.
• Convince clients / restaurants for brand promotion of Talabat pictures.
• Transmission method optimization: Convincing clients / restaurants to implement track order feature and changing the transmission method to WLA.
• Convince the restaurant to go for digitalization (Backlinks Splash pages White-label Facebook button).
• Encourage restaurant to subscribe for the online payment gateway.
• Coordinate with the restaurant if restaurant is live or active on the Talabat website checking and resolve the reason such as shutting down or stopped delivery.
• Maintain accurate records of all sales and prospecting activities including:
  • Closed sales
  • Follow-up activities
  • Sales expense report
  • Increased sales report after placing promotion voucher and coupons
  • Vendor analysis sheet
  • Account management report

• Bachelors degree in any discipline.
• From 2to 4years of experience holding the same title or relevant
• Able to analyze data and sales statistics and curate a solution
• Residency in or relocation to Al Ain is a must
• Excellent Communication & Negotiation skills.
• Customer Oriented.
• Adaptability & Flexibility.

• Working within Talabat means access to the worlds leading perks and benefits including:
  • Vibrant dynamic & international workplace.
  • Building the fastest growing largest and most valuable network of online food ordering services in the world and more.
  • Challenging and fulfilling steep learning curve.
  • Opportunity to be a value-adding contributor to this fast-growing global company.
  • Working with diverse cross-cultural teams from over 45 nationalities.
  • Company events cultural and sports events.
  • Comprehensive healthcare.
  • Competitive salary.

No

Full-time