Vehicle Handover & Customer Experience Specialist

Al Tayer Motors; Dubai; On-site; AED 60,000 - 80,000; Full time

Job summary

A leading automotive company in Dubai is looking for a Customer Service Coordinator to ensure smooth vehicle handovers. The role involves coordinating with various departments, maintaining customer satisfaction, and requiring a degree plus 2 years of experience in customer service. Bilingual proficiency in Arabic and English is essential. Candidates should possess attention to detail and a proactive personality.

Qualifications

• Degree in any discipline or through automotive vocational route.
• 2 Years experience in a Customer service environment.
• Good knowledge of automobile sales gained through formal training or work experience. Bilingual (Arabic and English).
• Attention to details and concern for quality.
• Dynamic and proactive personality.

Responsibilities

• Liaise with PDI department on vehicle readiness and schedule appointments.
• Prepare a Vehicle Configuration Record prior to vehicle delivery.
• Liaise with customer about delays and changes.
• Ensure handover standards of customer service are upheld.
• Provide explanation of vehicle features to new owners.
• Ensure customer awareness of available extras and warranties.
• Maximize customer service and satisfaction.
• Introduce customer to the service department.
• Coordinate with sales advisors on registration and logistics.
• Maintain accurate records on delivery status.
• Ensure completion of all vehicle transactions accurately.

Job description

A leading automotive company in Dubai is looking for a Customer Service Coordinator to ensure smooth vehicle handovers. The role involves coordinating with various departments, maintaining customer satisfaction, and requiring a degree plus 2 years of experience in customer service. Bilingual proficiency in Arabic and English is essential. Candidates should possess attention to detail and a proactive personality.