Support Manager

Abroad Work; Ajman; On-site; AED 120,000 - 200,000; Full time

Job summary

An exciting opportunity for Indian/Malayalee candidates as a Support Manager has opened at a reputable company in Ajman, UAE. This role involves managing the support department, enhancing customer satisfaction, and leading a team. The ideal candidate will possess strong leadership skills, a Bachelor's degree in Business Administration, and excellent communication abilities in English. The company offers competitive salary packages along with growth opportunities.

Qualifications

• Proven experience in a managerial role, preferably in a support or customer service environment.
• Excellent communication skills in English, both written and verbal.
• Familiarity with biometric passport systems is an asset.

Responsibilities

• Oversee the performance of the support team, providing guidance and support as needed.
• Develop and implement processes to improve efficiency and customer satisfaction.
• Act as a point of contact for escalated customer issues.

Skills

Leadership

Communication

Education

Bachelor's degree in Business Administration or related field

Job description

Support Manager (Indian/Malayalee)
We are seeking a highly organized and efficient Support Manager to join our team in Ajman, UAE. As a Support Manager, you will be responsible for managing and coordinating the day-to-day operations of our support department, ensuring that all customer inquiries and concerns are addressed in a timely and satisfactory manner. This role is ideal for individuals who have strong leadership skills, excellent communication abilities, and are fluent in English.

Key Responsibilities:
- Oversee the performance of the support team, providing guidance and support as needed
- Develop and implement processes to improve efficiency and customer satisfaction
- Monitor customer inquiries and ensure they are resolved within established timelines
- Act as a point of contact for escalated customer issues or complaints
- Train new team members on company policies and procedures
- Conduct regular performance evaluations for team members

Requirements:
- Bachelor's degree in Business Administration or related field
- Previous experience in a managerial role, preferably in a support or customer service environment
- Excellent communication skills in English, both written and verbal
- Strong leadership abilities with the ability to motivate and mentor team members
- Familiarity with biometric passport systems is an asset
- Fluent in Hindi or Malayalam preferred

If you are a results-driven individual with a passion for providing exceptional customer service, we encourage you to apply for this exciting opportunity. We offer competitive salary packages and opportunities for growth within our company. Please note that this position is open to Indian/Malayalee candidates residing in Ajman, UAE.

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