Business Analyst-CRM

Dautom; Ajman; On-site; AED 120,000 - 180,000; Full time

Job summary

A leading company in the Banking Industry, in partnership with Dautom, is seeking a Business Analyst - CRM to develop and implement effective CRM strategies. This role involves project management and stakeholder communication to enhance customer satisfaction. The ideal candidate will have a Bachelor's degree in IT and experience with CRM systems, along with strong analytical and leadership skills.

Benefits

Competitive salary and bonus structure

Comprehensive health and wellness benefits

Opportunities for professional development and growth

Flexible work arrangements, including remote work options

Employee recognition programs

Qualifications

• Proven experience in project management and business analysis, specifically with CRM systems.
• Strong understanding of CRM principles, technologies, and trends.
• Project management certification (e.g., PMP) or CRM certification can be advantageous.

Responsibilities

• Collaborate with senior management to define and develop CRM strategies.
• Manage the entire lifecycle of CRM projects, ensuring timely delivery and scope adherence.
• Serve as the primary liaison between the IT department, vendors, and business units.

Skills

Analytical skills

Problem-solving

Interpersonal skills

Project management

Leadership

Communication

Education

Bachelor's degree in Information Technology

Tools

CRM software

Job description

In this role, you will have the opportunity to work closely with one of our esteemed clients. This client is a global leader in the Banking Industry, known for its commitment to quality and innovation. They have chosen Dautom as their trusted partner for their upcoming projects.

Job Title: Business Analyst - CRM

This role should have the capability of business analysis, project management, and technical skills in managing and implementing CRM strategies and systems within an organization.

Key Responsibilities:

CRM Strategy Development and Implementation:

• Collaborate with senior management to define and develop CRM strategies that align with business goals.
• Lead the planning and implementation of CRM projects, ensuring they are delivered on time, within scope, and budget.
• Analyze business processes and customer interactions to identify opportunities for CRM initiatives to enhance customer satisfaction and loyalty.

Project Management:

• Manage the entire lifecycle of CRM projects, from conception through implementation and post-launch support.
• Coordinate with internal teams and external vendors to ensure smooth execution of projects.
• Monitor project progress, adjust as necessary, and report on milestones and outcomes to stakeholders.
• Conduct in-depth analysis of business requirements to inform CRM strategy and system customization.
• Translate business needs into technical requirements for the CRM system.
• Evaluate the effectiveness of CRM strategies and tools, recommending improvements or new technologies as needed.

Stakeholder Management:

• Serve as the primary liaison between the IT department, external vendors, and business units regarding CRM initiatives.
• Ensure clear communication and understanding of CRM strategies, projects, and outcomes across all levels of the organization.
• Gather feedback from users and stakeholders to continuously improve CRM effectiveness.

Training and Support:

• Develop and deliver training programs for users on how to effectively use the CRM system.
• Provide ongoing support and guidance to users, addressing any issues or concerns with the CRM system.
• Create documentation and resources to assist users with CRM processes and best practices.

Skills and Qualifications:

• Bachelors degree in Information Technology, or related field.
• Proven experience in project management and business analysis, specifically with CRM systems.
• Strong understanding of CRM principles, technologies, and trends.
• Excellent analytical, problem-solving, and decision-making skills.
• Strong leadership and team management abilities.
• Effective communication and interpersonal skills, with the ability to interact with a variety of stakeholders.
• Experience with CRM software is highly desirable.
• Project management certification (e.g., PMP) or CRM certification (e.g., Salesforce Admin) can be advantageous.

Benefits and Perks:

• Competitive salary and bonus structure.
• Comprehensive health and wellness benefits.
• Opportunities for professional development and growth.
• Flexible work arrangements, including remote work options.
• Employee recognition programs and a collaborative team environment.

Follow our channel on WhatsApp to receive our latest job updates directly on your mobile.

Bonus Wellness Business Units Options Stakeholder Management Milestones Training Programs Decision-Making Salary Business Analysis Business Requirements Team Management Interpersonal Skills Banking Customer Satisfaction Strategy Information Technology Vendors Documentation Software Project Management Planning Leadership Business Communication Training Management