Business jobs in United Arab Emirates

Telephone Operator (Job Number: HOT0BLGJ)

Work Location: Hilton Dubai Jumeirah, P.O. Box 2431 Dubai 1

A Telephone Operator is responsible for processing all incoming and outgoing calls accurately and courteously.

• Process all incoming and outgoing calls accurately and courteously
• Record and control wake up calls accurately
• Page guests in co-operation with concerned departments
• Assist guests with international calls and directory queries
• Call guests by name whenever possible
• Page staff member when requested
• Abide by principles of guest privacy
• Handle guests\' needs or requests and report complaints to the Supervisor
• Bill call costs
• Be aware of local telephone listings and frequently dialed numbers
• Advise defects on switchboard equipment to Supervisor
• Attend to all guest queries and requests promptly
• Maintain detailed knowledge of the Hotel\'s fire, life and safety system
• Provide secretarial services for guests
• Be efficient in the use of all business center equipment
• Update traffic sheets accurately
• Handle complaints promptly and follow up thoroughly on action taken
• Promote in house service and facilities
• Update airline schedules and guide the guest whenever requested
• Coordinate the reservations of meeting rooms
• Advise Supervisor of all stationary needs in advance
• Ensure cleanliness of work area and clean your work area prior to departing
• Report daily activities in logbook

• Demonstrate awareness of Hilton policies and procedures and ensure all procedures are conducted safely and within Hilton guidelines
• Be familiar with property safety, first aid and fire and emergency procedures and operate equipment safely and sensibly
• Initiate action to correct a hazardous situation and notify supervisors of potential dangers
• Log security incidents and accidents in accordance with hotel requirements

Telephone Operators serving Hilton brands are always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Compete against a standard of excellence by setting high performance standards and pursuing aggressive goals
• Strive for constant improvements and take responsibility for achieving business results and persevere despite obstacles

• Demonstrate an interest in and an understanding of issues relevant to your department and hotel and keep your knowledge up to date, including legislative information
• Adheres to Hilton Corporate Code of Conduct, Employee Handbook and Hotel policies
• Demonstrates an understanding of competitors\' major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into account financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Demonstrates an understanding of competitors\' major strengths and weaknesses
• Establishes and interprets key performance indicators to manage the business, consistently takes into account financial implications of business decisions and recommendations
• Has a broad knowledge of how the business is run, focuses on the major factors necessary to ensure that the business is successful and profitable

• Demonstrate cooperation and trust with colleagues, supervisors, teams and across departments to deliver positive results
• Actively participate in wider hotel meetings
• Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication
• Be comfortable and effective in an environment of ambiguity or change
• Be receptive to new ideas and respond to workplace changes in a flexible and optimistic manner
• Complete tasks as directed by Management

• Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements
• Seek feedback on areas of shortfall
• Maximize opportunities for self-development

• Ensure that your work quality meets the standards required and complete tasks in a timely and thorough manner with minimum supervision
• Follow standards, policies and procedures
• Meet hotel attendance and grooming standards
• Understands and takes into account the global nature of the business; works effectively with colleagues from different viewpoints, cultures and countries.

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Job: Guest Services, Operations, and Front Office