Branch Teller and Services Officer (UAE National role)

HSBC; Dubai; On-site; AED 60,000 - 120,000; Full time

Job summary

A leading international bank is seeking an ambitious Emirati to join as a Branch Teller and Services Officer in Dubai. The ideal candidate should have a graduation degree and experience in customer service, particularly in document processing and due diligence. This role involves assisting customers, managing significant transaction volumes, and ensuring compliance with banking procedures. Strong communication skills in both English and Arabic are required, providing a great opportunity to contribute to the bank's goals within an inclusive and diverse environment.

Qualifications

• Graduation degree is required to secure a UAE Visa and Work Permit.
• Prior experience in customer due diligence and document processing roles is essential.
• Excellent command of spoken and written English and Arabic is essential.

Responsibilities

• Assist customers with enquiries related to delivery items.
• Manage transactions of large amounts with proper authorisation.
• Provide personalized service while ensuring compliance with bank procedures.
• Deliver cheque returns to customers and notify them as per procedure.

Skills

Customer centricity

Communication skills

Document processing

Due diligence

Education

Graduation degree

Job description

Branch Teller and Services Officer (UAE National role)

Brand: HSBC

Area of Interest:

Location: Dubai, Dubai, AE, -

Work style: Office Worker

Some careers prize diversity more than others.

If you’re looking for a role where you can continue to make an impression, take the next step at HSBC where your contributions will always be valued.

HSBC International Wealth and Premier Banking aims to be the international bank of choice for affluent customers, supporting their domestic and international banking, and holistic wealth management needs. We provide a leading premium proposition through Premier Banking and, together with our Global Private Bank, are present across the world’s most important markets, booking centres, and corridors most valued by our clients. Our wealth offering is further enhanced through our best-in-class manufacturing capabilities in Asset Management and Insurance.

We are looking for an ambitious Emirati to join our team here at HSBC.

In this role, you will:

• Assist customers by effectively dealing with their enquiries pertaining to delivery items of all types.
• Managing significant volumes of transactions of large amount and process them with appropriate authorisation and controls.
• Contribute to the Bank’s business objectives and goals by providing personalized effective service while ensuring full compliance with FIM and other procedure manuals including instructions issued from time to time.
• Receive cheque returns sent by Clearing and other branches for accounts pertaining to respective Branch.
• Delivery of Cheque returns to the customers as per procedure, notifying customers for returned cheques and updating in system.
• Ensure records are being sent for scanning to be filed and indexed under Filing.

To be successful in the role, you should meet the following requirements:

• Graduation degree is a must – to secure a UAE Visa and Work Permit
• Prior experience in customer due diligence, document processing and bank processing related roles is must
• Experience of successfully handling customers via email, phone line and face to face meetings
• Excellent command in spoken in written English and Arabic
• Customer centric and ready to go an extra mile to provide best in class service to clients

You’ll achieve more at HSBC.

www.hsbc.com/careers

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

We believe diversity brings benefits for our customers, our business and our people. Different ideas and perspectives help us innovate, manage risk and grow the business in a sustainable way. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by The Hong Kong and Shanghai Banking Corporation Limited.