Airport Customer Service Agent jobs in United Arab Emirates

ADIB - Abu Dhabi Islamic Bank

Dubai, United Arab Emirates

• To lead and manage the performance of Real Estate Finance, and real estate in general.
• Self-motivated Relationship Manager with a strong background in UAE real estate sales, proven track record of driving sales success and contributing to the growth of the real estate business.
• The sole owner of the accounts which need to be kept up to date.

• Generating client leads to finance a real estate property.
• Counseling customers on market conditions, rates, prices, and mortgages.
• Developing a competitive market price by comparing other competitive banks.
• Creating lists for real estate sale properties, with information on location, features, square footage, etc.
• Building customer cases with all required documents as per ADIB approved TM/RAC.
• Finalizing deals with customers for signing facility offer letters, mortgage contracts, and other related documents.
• Building and maintaining strong relationships with clients, understanding their needs and preferences.
• Solid understanding of the available real estate products and variances.
• Strong understanding of CRM and sales tools.
• Excellent communication, interpersonal, and negotiation skills.
• Able to calculate customers' net worth and build up a strong case for credit underwriting.
• Able to calculate customers' eligibility based on the risk weightage components and prepare different amortization schedules.
• Providing excellent customer service throughout the entire real estate transaction process.
• Addressing clients' inquiries promptly and professionally, ensuring and maintaining a positive client experience.
• Ensuring all legal and contractual obligations are met during property transactions.
• Constantly following up with credit and operations on pipeline cases.
• Following up with the valuation company for the valuation report.
• Achieving monthly sales targets.
• Demonstrating a high level of self-motivation and drive to excel in the competitive real estate market.
• Driving business growth and new sales acquisitions pertaining to Real Estate Finance.
• Working closely with the head of Sales to cascade sales targets and sales achievements.
• Adhering to approved TM/RAC and ADIB policy.
• Maintaining special customer experience.
• Maintaining real estate accounts.
• Taking ownership of pipeline cases and promptly following up with cases to finalize overall transactions.
• Adhering to HR controls, procedures, and policies.
• Ensuring all communications are professionally and promptly addressed.

• Bachelor's degree in business with preferably a specialization in Finance or Accounting.
• 8 - 10 years relevant experience in the banking sector.
• Understanding of Real Estate market/industry dynamics and key drivers of change in market conditions.
• Proven sales record and driving sales success.
• Good knowledge of UAE Banking practices, regulations, and risks.
• Good planning, organization, interpersonal, and communication skills.
• MIS Skills.
• Good knowledge in risk weightage components, amortization schedules, real estate market & relevant products.
• Time management skills.
• PC literate with exceptional analytical skills.