Administration jobs in United Arab Emirates

• Welcome guests warmly and provide a seamless check‑in and check‑out experience.
• Handle guest inquiries, reservations and requests professionally and efficiently.
• Provide accurate information about hotel services, facilities and local attractions.
• Ensure guest preferences and special requests are noted and fulfilled.
• Address and resolve guest concerns promptly and courteously.

• Maintain accurate guest records and process payments securely.
• Operate the hotel’s property management system (Opera Cloud) efficiently.
• Coordinate with housekeeping and other departments to ensure room readiness.
• Handle cash, credit‑card transactions and billing processes accurately.
• Assist in night audit procedures when required.

• Uphold brand standards and service excellence.
• Maintain a polished and professional appearance at all times.
• Ensure compliance with hotel policies, procedures and security protocols.
• Promote Accor loyalty programs and encourage guest enrollments.

• Diploma or degree in Hospitality, Tourism or a related field.
• Minimum 1‑2 years of experience in a front office or customer service role, preferably in a hotel.
• Proficiency in English and Bahasa Indonesia; additional language skills are a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and work in a fast‑paced environment.
• Knowledge of Opera Cloud PMS or similar hotel management systems is an advantage.
• Flexibility to work shifts, weekends and holidays as required.

Remote Work: No

Employment Type: Full-time