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Job summary
A telecommunications organization in Johannesburg seeks a Technical Support Technician to provide on-site client support, installations, and troubleshooting for communication systems. Candidates should have IT network knowledge, strong problem-solving skills, and be willing to work independently. Salary ranges from R10,000 to R15,000 per month with additional allowances for transport.
Benefits
Qualifications
- Valid driver’s licence and reliable transport is required.
- Experience in technical support or IT/networking roles desired.
- Knowledge of networking, GSM, and communication systems essential.
Responsibilities
- Provide on-site technical support for clients, including installations.
- Diagnose and resolve technical issues with communication systems.
- Maintain accurate records of service calls and repairs.
Skills
A growing organisation in the telecommunications and technology sector is looking for a Technical Support Technician to provide client support, installations, and troubleshooting for communication systems and applications.
The position requires a candidate with IT and networking knowledge who can manage on-site support, system issues, and ensure high-quality technical service delivery
Salary: R10 000 to R15 000 per month + R3 000 per month Car Allowance + Fuel covered for work related travel.
Minimum Requirements:
- Valid driver’s licence and reliable transport
- Previous experience in technical support or IT/networking roles
- Knowledge of networking, radios, GSM, and communication systems
- Ability to work independently and handle after-hours or weekend support when required
- Strong problem-solving and client-facing communication skills
- Willingness to learn company-specific systems and software (training provided)
Duties and Responsibilities:
- Provide on-site technical support for clients, including installations and troubleshooting
- Diagnose and resolve issues related to networking, GSM, and communication systems
- Work closely with internal teams to escalate and resolve complex technical issues
- Maintain accurate records of service calls, repairs, and client support activities
- Ensure client satisfaction by delivering professional, timely, and effective support
- Participate in system upgrades, testing, and implementation of new technology
- Be available for after-hours and weekend support when required
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.