SUMMARY :
Our client is seeking a dynamic and experienced Drill Rig Technician to provide technical assistance both internally and externally, including commissioning, training, servicing, and audits.
This position is based in Johannesburg, GT.
The role requires extensive travel, fault finding, electrical and mechanical expertise, and a strong customer service focus. This position also supports internal departments and external clients with product knowledge, equipment inspections, and training across our equipment.
- South African Citizens and those living in the area will be preferred
POSITION INFO :
Scope of Responsibilities (not limited to) :
Mounting Boom Pumps, Mixers, etc.Electrical fault finding and repairs on all equipmentServicing, repairs, and inspections of all productsCommissioning and training on all products, locally and internationallyProviding training and technical support to customers, locally and internationallyConducting machine audits and preparing technical reportsAssisting with spare part identification and sourcingAttending to breakdowns and stand-by emergency supportPerforming Pre-Delivery Inspections (PDIs) on new machinesEnsuring good client / supplier relationshipsSupporting Senior Management with feedback, documentation, and warranty processesSafety Compliance :
Achieve 100% adherence to health, safety, and environmental regulations, ensuring zero workplace accidents.Form part of the daily toolbox talks, focusing on PPE, hazard identification, and safety practices.Maintain 100% compliance with local and international safety laws (NEMA, Waste Act, Air Quality Act, etc.), conduct regular audits.Ensure pool vehicles in use meet roadworthiness standards, performing pre-start inspections before use with 100% compliance.Maintain a proactive approach to tool and equipment safety, conducting inspections and ensuring 100% operational safety of tools.Report to management or take corrective actions within 24 hours of identifying unsafe conditions or equipment, with a 0% recurrence of the same issue.Serve as Section 8.2 responsible person, ensuring 100% OHSA compliance within the workshop.Quality Control and Continuous Improvement :
Establish and enforce high-quality control standards, aiming to improve Fix Right First Time (FRFT).Conduct quality inspections of all new and repaired equipment, ensuring 100% adherence to OEM standards.Lead continuous improvement initiatives, ensuring at least 90% of identified issues are resolved within the following month.Ensure all workshop documentation is updated, with 100% accuracy and compliance.Participate in regular audits, achieving a 95% or higher adherence to workshop processes.Ensure you and fellow employees use PPE as required.Liaise with customers to resolve high-level issues, achieving a customer satisfaction score of 90% or higher.Propose implementation of improvements in service processes.Customer Relations :
Resolve customer inquiries and complaints within 24 hours, maintaining a customer satisfaction rate of at least 90%.Provide on-and-off-site, as required, technical support and aftersales service, achieving a 95% customer satisfaction rate for service responsiveness and quality.Budget Management and Administrative Oversight :
Propose and implementation of cost-cutting measures.Assist in tracking and reporting on inventory, ensuring that parts and tools are available.Ensure 100% processing and closure of warranty claims, within the agreed-upon timeframe and relevant warranty policy or supplier policy.Assist in compiling and submit to Senior Management monthly reports on workshop activities ensuring timely submission.Complete all reports accurately and on time, with 100% adherence to submission deadlines.Training and Development :
Complete recommended coursesPromote technical skill development across the team.Hands-on Tasks :
Lead by example in hands-on tasks, reducing breakdown response time.Ensure all PDIs and machine audits are completed within the scheduled timeframe, achieving a 100% accuracy and completion rate.Standby
Participate in the standby team, ensuring telephonic availability, callouts and breakdowns / emergencies and planned overtime work.DUTIES AND RESPONSIBILITIES
Maintain up-to-date records of all customer or sites visits, services, audits, training, and all relevant ad required reportsPromote safety by always adhering to Health and Safety regulations and environmental proceduresMentor and supervise junior technical team members when necessaryLiaise regularly with operators and line management to ensure equipment readinessSuggest and implement efficiency improvements to procedures and maintenance and production practicesAttend and actively participate in stock take, team meetings, and trainingMaintain a clean, safe, organized and professional work environment alwaysRepresenting the company professionally on and off siteComplete any other duties as requested by Management within scope of company requirementsEquipment Maintenance and SafetyWorkflow CoordinationInventory and Resource ManagementExternal Coordination and Vendor ManagementCoordinating ResourcesSelf-motivated and willing to familiarize themselves with any updated legislation, standards, procedures, or processes.SKILLS AND QUALIFICATIONS
Technical aptitude and knowledge of mechanical, hydraulic, and electrical systemsProven ability to read assembly and schematic drawingsMust be experienced and able to work on 1 000 Volt systemsStrong Microsoft Office skills and adaptability to internal ERP systemsAnalytical thinking, excellent problem solving and fault-finding skillsStrong planning and organizing abilitiesSelf-motivated, proactive, ability to train, mentor, and guide others effectivelyAbility to work well under pressure, manage multiple tasks, prioritize tasks effectively and change priorities and in high-pressure environmentsWillingness to travel for long periods, locally and internationally as requiredMust hold a valid Code 8 (or higher) driver’s licenseAbility to work on a standby / call-out basisTradesman preferences Millwright / ElectricalStrong leadership and interpersonal skillsAbility to work hands on as needed to meet operational requirements.Excellent communication skills, both verbal and writtenDetail-oriented with a focus on quality and accuracyWillingness to work extended hours when necessaryCapable of working independently as well as collaboratively within a teamExpertise with OEM standards or workshop tools / equipmentKnowledge and excellent understanding of health and safety standards and regulations relevant to workshop operations, with the ability to implement and enforce these standards effectively.Complete proposed mandatory iComply training courses within 12 months.EDUCATION AND TRAINING REQUIREMENTS
Trade tested Electrician or Millwright (or equivalent in Metal / Industrial Engineering)Minimum 3 - 5 years of relevant technical experience in a similar roleExperience in mining or construction equipment (trackless mining equipment knowledge is advantageous)Completed relevant health and safety training and ISO standards beneficialTechnical training background in hydraulics, electrics, and mechanicsGrade 12 (Matric)Valid Code 8 (EB) Driver’s LicenseProficiency in Microsoft OfficeWorking Conditions :
Monday to Friday with occasional weekend and public holiday workTravel and sleep-outs required depending on project needsVisits to customer sites including underground work environments as neededDuties, Responsibilities & Reasons for Leaving at each Company MUST be listed on CV.
Attach all documents
No Criminal Record.
Medically Fit.
South African Citizen.
Thank you!
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