Tier 1 Service Desk Engineer (Technical Support & Projects)

Believe Resourcing; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading IT support company in Cape Town is seeking a Tier 1 Service Desk Engineer. In this role, you will provide first-contact technical support and assist with projects to maintain stable IT environments. Candidates should have 3-4 years of IT support experience and knowledge across various technologies, including Windows and Azure. The position offers a comprehensive benefits package including travel opportunities, loyalty-based medical aid, and profit sharing for top performers.

Benefits

Loyalty-based medical aid & retirement benefits

Social events & Friday lunches

UK travel opportunities

Profit share for top performers

Qualifications

• 3–4 years IT support experience, preferably in a managed service provider environment.
• Familiarity with VMware/Hyper-V, backups, SAN/NAS.
• Ability to work under pressure and a customer-focused approach.

Responsibilities

• Provide first‑contact technical support and resolve issues.
• Log, prioritise, and update tickets according to SLAs.
• Assist engineers with implementations, upgrades, and project work.

Skills

IT support experience (3-4 years)

Knowledge of Windows/macOS

Knowledge of M365, Azure, SharePoint

Strong communication skills

Education

IT certifications (A+, N+, MCSE, CCNA, VCP)

Tools

Networking tools (firewalls, VPN)

RMM/security tools (FortiGate, ESET, Bitdefender)

Job description

Tier 1 Service Desk Engineer (Technical Support & Projects)

Location: Century City, Cape Town
Employment Type: Full-time

About the Role

Our client is looking for a technically strong Tier 1 Engineer to provide first‑contact support, assist with projects, and help maintain stable IT environments. This role involves hands‑on troubleshooting, ticket management, basic implementations, and supporting engineers across multiple technologies.

Key Responsibilities

• Provide first‑contact technical support and resolve issues where possible
• Log, prioritise, and update tickets according to SLAs
• Support basic workstation, network, server, cloud, and security tasks
• Assist engineers with implementations, upgrades, and project work
• Perform system checks, maintenance, and documentation updates
• Contribute to continuous service improvements and knowledge base content

Requirements

• 3–4 years IT support experience (MSP experience preferred)
• Knowledge of Windows/macOS, M365, Azure, SharePoint, Google Workspace
• Basic understanding of networking, firewalls, VPN, VLAN, VoIP
• Exposure to VMware/Hyper‑V, backups, SAN/NAS
• Familiarity with RMM/security tools (FortiGate, ESET, Bitdefender, Duo, etc.)
• Strong communication and customer service skills
• IT certifications (A+, N+, MCSE, CCNA, VCP) advantageous

Core Competencies

• Problem‑solving and analytical thinking
• Strong communication skills
• Customer‑focused approach
• Ability to work under pressure
• High energy, initiative, and eagerness to learn
• Team player with attention to detail

Perks

• Loyalty‑based medical aid & retirement benefits
• Over
• Social events & Friday lunches
• UK travel opportunities
• Profit share for top performers