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43662692203- CX Associate
Job summary
A dynamic customer service firm is seeking a CX Associate to deliver exceptional service and build trust with customers. The ideal candidate has at least 2 years of experience in customer service, is tech-savvy, and possesses strong communication skills. This role involves resolving customer inquiries, identifying improvement opportunities, and collaborating with teams to enhance customer interactions. Enjoy the flexibility of remote work while making a positive impact in a customer-centric environment.
Qualifications
- 2+ years of customer service experience in beauty, CPG, or e-commerce preferred.
- Calm under pressure and customer-centric communicator.
- Strong written and verbal communication skills.
Responsibilities
- Serve as the first point of contact for customer requests.
- Identify recurring issues and escalate trends to the CX team.
- Collaborate with cross-functional partners to enhance the customer journey.
Skills
Tools
Position: CX Associate
Location: South Africa (Remote)
Employment Type: Full Time
Work from any corner of the world and be a part of the #remoteworkrevolution!️
We are looking for a customer-obsessed CX Associate to be the first point of contact for our customers, delivering exceptional service that builds trust and loyalty. This role is perfect for someone who thrives on solving problems, improving processes, and ensuring every customer interaction reflects our brand values.
You’ll handle customer inquiries with urgency and empathy, identify trends and opportunities for process improvement, and collaborate cross-functionally to enhance the overall customer journey.
- Serve as the first point of contact for customer requests, inquiries, and complaints—resolving issues quickly and professionally.
- Identify recurring issues, escalate trends to the CX team, and support initiatives to enhance the customer journey.
- Collaborate with cross-functional partners to share insights and help inform product and process improvements.
- Build and nurture relationships across all touchpoints, maintaining a consistent and positive brand voice.
- Execute customer engagement initiatives that drive loyalty and retention.
- Meet or exceed key CX metrics (CSAT, response time, resolution time, quality).
- Provide regular updates and clear communication to managers and key partners.
- Assist with reporting on consumer complaints and propose solutions for recurring challenges.
- 2+ years of customer service experience in beauty, CPG, or e-commerce (preferred).
- Calm under pressure, professional, and customer-centric communicator.
- Strong written and verbal communication skills with a warm, empathetic tone.
- Tech-savvy and comfortable managing multiple systems at once.
- Creative problem solver with a proactive, “get it done” mindset.
- Organized, self-motivated, and able to work independently in a remote setting.
- Willingness to provide occasional evening or weekend coverage to ensure timely responses.
- Experience with Shopify, Richpanel, Loop, or similar e-commerce platforms (nice-to-have).
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.