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Qa jobs in Singapore

Qa Officer - Debt Collection

Qa Officer - Debt Collection
Cartrack
Johannesburg
ZAR 20,000 - 40,000
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Senior Qlik Sense Cloud Developer (Remote)

Senior Qlik Sense Cloud Developer (Remote)
Datafin
Cape Town
Remote
ZAR 60,000 - 100,000

Quality Assurance Manager: Alliance Banking

Quality Assurance Manager: Alliance Banking
Access Bank Plc
Johannesburg
ZAR 60,000 - 100,000

Delivery Manager (Remote)

Delivery Manager (Remote)
Lifecheq
Cape Town
Remote
ZAR 60,000 - 100,000

Senior Design Lead- Visual Identity & Brand Systems

Senior Design Lead- Visual Identity & Brand Systems
Avatar Agency
Gauteng
ZAR 60,000 - 100,000
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Quality Assurance Officer

Quality Assurance Officer
Quality Connect Staffing
Johannesburg
ZAR 30,000 - 50,000

Product Marketing Manager

Product Marketing Manager
HyperionDev
Durban
ZAR 300,000 - 600,000

Assembly Instrumentation Technician 2433

Assembly Instrumentation Technician 2433
Bic
Johannesburg
ZAR 250,000 - 450,000
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System Analyst

System Analyst
Ria Money Transfer
Johannesburg
ZAR 300,000 - 600,000

Software Quality Analyst Engineer (Remote)

Software Quality Analyst Engineer (Remote)
Nebula
Cape Town
Remote
ZAR 300,000 - 600,000

Senior Mineralogist

Senior Mineralogist
SGS
Sandton
ZAR 300,000 - 700,000

Junior Mineralogist

Junior Mineralogist
SGS
Sandton
ZAR 300,000 - 400,000

Quality Assurance Agent

Quality Assurance Agent
Talksure Pty Ltd
Durban
ZAR 150,000 - 250,000

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Qa Engineer jobs

Qa Officer - Debt Collection

Cartrack
Johannesburg
ZAR 20,000 - 40,000
Job description

We're a world-leading smart mobility tech company with over 1,000,000 subscribers across 23 countries, and we're looking for seasoned QA Agents to join our team in our head office in Rosebank! An exciting opportunity exists for experienced QA Agents to join our team.

Key Responsibilities
  1. Assess call quality and behaviour for Call Centre Agents in the Debt Collection department by listening to live and recorded calls.
  2. Conduct coaching sessions to improve agents' performance, compliance, and legislative adherence.
  3. Create scorecards providing accurate feedback.
  4. Listen to and assess calls.
  5. Provide accurate feedback.
  6. Report on trends or patterns occurring.
  7. Filter information regarding non-compliance to the Team Leader.
  8. Document and maintain scorecards for all assessments conducted.
  9. Ensure the quantity and quality of calls listened to meet targets.
  10. Perform random call audits when required.
Minimum Requirements
  • Matric (Completed).
  • Hands-on experience in call center quality assurance or related roles.
  • At least 2 years' experience as a Quality Assurance Agent in debt collection.
  • Coaching experience within a contact centre.
  • Data analytics and reporting experience.
  • Strong administration skills and high attention to detail.
  • Effective communication skills at all levels.
  • Proactive, punctual, and reliable.
  • Well-presented and articulate.
  • Ability to work effectively in various situations.
  • Strong planning and organisational skills.
  • Understanding of confidentiality importance.
  • Ability to provide concise, well-written feedback.
  • Deadline-oriented with the ability to work under pressure.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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