Sales Team Leader

CallForce; Cape Town; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading sales organization in Cape Town is seeking a team manager to oversee inbound and outbound sales agents. The role involves driving sales targets, monitoring performance metrics, and ensuring compliance with regulatory requirements. The ideal candidate should have strong leadership skills and a passion for coaching. This is an opportunity to make a significant impact within a motivated team environment.

Responsibilities

• Manage a team of inbound or outbound sales agents.
• Drive achievement of sales targets.
• Monitor real-time performance metrics.
• Conduct coaching sessions and provide feedback.
• Ensure compliance with regulatory frameworks.
• Collaborate with QA and Training departments.
• Handle escalations professionally.
• Maintain accurate records of team performance.
• Assist in recruitment and onboarding of agents.
• Drive motivation and recognition within the team.

Job description

Key Responsibilities

• Manage a team of inbound or outbound sales agents selling life and legacy, funeral, or short-term insurance products.
• Drive the achievement of daily, weekly, and monthly sales targets (e.g., conversions, policy activations, premium targets).
• Monitor real-time performance metrics including talk time, adherence, QA scores, and sales compliance.
• Conduct regular coaching sessions, call listening, and performance feedback to improve agent capability.
• Ensure 100% compliance with regulatory frameworks during all sales processes.
• Collaborate with QA, Training, and Compliance departments to ensure quality and policy alignment.
• Handle escalations from agents and clients, ensuring a professional and compliant resolution.
• Maintain accurate records of team performance and prepare reports for management and client reviews.
• Assist in recruitment, onboarding, and mentoring of new sales agents.
• Drive motivation, engagement, and recognition initiatives within the team.