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Customer Success Consultant - Accounting exp
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Descrizione del lavoro
Customer Success Consultant (POS24087)
Somerset West
R18 000 to R 23 000
Requirements
To apply for this position: Send MS Word format CV to and use POS24087 in the subject line
Somerset West
R18 000 to R 23 000
Requirements
- You’re passionate about great customer experience, making complex things simple, all while improving our clients’ lives in the process
- 1+ years of experience in an account management, customer success or online training in the software industry
- A track record in property management
- Phenomenal interpersonal skills that allows you to easily build new relationships
- Ability to work under pressure
- Tech savvy
- Drive and own the new client onboarding journey
- Develop and foster strong client relationships with ease to properly understand the clients’ business needs and ensure optimal adoption of our software
- Management of data migration from clients’ previous solution
- Online training sessions on our software
- Regular client usage audits and consultation sessions to optimally use our solutions
- Provide support on queries of existing clients, through providing advice, configuration and guidance where appropriate
- Handle and resolve customer requests and complaints.
- Minimize customer churn by pro-active client consultations
- Improve customer experience through product support in product design and product development.
- Provide guidance and support to clients to ensure that they have sufficient knowledge of the solution to make informed decisions
To apply for this position: Send MS Word format CV to and use POS24087 in the subject line
* Il benchmark retributivo si basa sugli obiettivi retributivi dei leader del mercato nei rispettivi settori. È pensato per orientare gli utenti Premium nella valutazione delle posizioni aperte e aiutarli a negoziare la propria retribuzione. Tale benchmark non è fornito direttamente dall'azienda, quindi la retribuzione effettiva potrà risultare anche notevolmente superiore o inferiore.
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