Reservationist

The Legends Agency; Wes-Kaap; On-site; ZAR 120 000 - 150 000; Full time

Job summary

A renowned lodge in South Africa is seeking an experienced Reservationist to be the first point of contact for guests. The ideal candidate will have at least 5 years of experience in central reservations and a tertiary qualification in Hospitality & Tourism. Responsibilities include assisting with reservations, providing accurate information on availability, and managing bookings efficiently. This role requires strong communication, customer service skills, and attention to detail, ensuring a seamless booking experience for valued guests.

Qualifications

• Minimum 5 years experience in central reservations is essential.
• Proficiency in reservation systems with BENSON experience as an advantage.
• Proven ability to handle guest inquiries and concerns with professionalism.

Responsibilities

• Assist guests with reservations via phone, email, and in-person inquiries.
• Provide accurate information on availability, rates, packages, and special offers.
• Confirm bookings, handle modifications, cancellations, and special requests.

Skills

Customer service skills

Communication skills

Organizational skills

Problem-solving abilities

Education

Tertiary qualification in Hospitality & Tourism

Tools

Reservation systems

BENSON

Job description

Do you have a passion for hospitality, exceptional attention to detail, and the ability to create a seamless guest booking experience? Our lodge is looking for an experienced Reservationist to join our team and be the first point of contact for our valued guests.

As a Reservationist, youll play a pivotal role in delivering a warm welcome before guests even arrive, ensuring that every booking is handled with efficiency, accuracy, and a personal touch.

What Were Looking For

• Minimum 5 years experience in central reservations (essential).
• Tertiary qualification in Hospitality & Tourism (preferred).
• Proficiency in reservation systems; BENSON experience an advantage.
• Strong customer service and communication skills.
• Proven ability to handle guest inquiries, concerns, and unexpected situations with professionalism.
• Excellent organisational skills and keen attention to detail.
• Team player with leadership and problem-solving abilities.

What Youll Do

• Assist guests with reservations via phone, email, and in-person inquiries.
• Provide accurate information on availability, rates, packages, and special offers.
• Manage reservations on BENSON (experience an advantage).
• Confirm bookings, handle modifications, cancellations, and special requests.
• Maintain strong relationships with operators, agents, and internal departments.
• Upsell other properties within the group to maximise guest experience.
• Keep accurate reservation records and ensure smooth inter-department communication.