Logistic jobs in United States

Perform daily Kitroom operational processes end-to-end. This position is responsible for the fulfilment and completion of the daily activities related to inbound flows, inventory control, outbound flows, and their related processes. Responsible for co-ordinating bookings initiated by sales representatives, assembly of loan Kits, preparation of relevant documents, system entries reflecting movement of loan Kits, co-ordinating daily delivery schedules and collections, and ensuring customer needs are met in a timeous and accurate manner. All items comprising of loan Kits must be maintained in accordance with the regulatory standards.

• Receive all delivery or collection bookings made by either customer or commercial team and capture accurately on daily bookings dashboard.
• Communicate and update relevant customers and stakeholders on the progress and status of bookings and kits.
• Handle urgent bookings according to the requirements at the time of booking, ensuring effective communication.
• Respond professionally to telephone queries and requests, focusing on delivering business expectations and service excellence.
• Resolve challenges around bookings and kits to meet customer and stakeholder requirements.

• Manage inter-branch sourcing of kits to fulfill requirements, as approved by Kitroom Manager and within cost allocations.
• Collaborate with Customer Services to resolve queries, ensure invoicing, and follow escalation procedures.
• Pick, pack, and release outgoing kits accurately to customers, stakeholders, and service providers as per instructions.
• Ensure outgoing kits are accompanied by relevant documentation and certificates.
• Plan and execute accurate allocation and dispatch of kits.
• Perform system work and ensure allocations for customer requests are correct.
• Inspect outgoing kits for correctness and record all relevant information.
• Follow up to ensure timely delivery, ideally not less than 3 hours before surgery start time.
• Arrange collection of kits after use and perform verifications of returned kits.
• Decontaminate returned instrument kits and ensure accurate auditing of implant kits.
• Record kit and item usage accurately in the ERP system, ensuring all items are in full working order.
• Monitor inventory replenishment and incoming inventory according to SOPs.
• Manage reverse logistics and collection schedules to minimize turnaround times.
• Prepare, document, and report kit discrepancies and ensure kits are ready for new cycles.
• Provide documentation and information for queries on receiving, picking, and outbound activities.
• Adhere to SOPs, KPIs, and safety standards in all activities.
• Perform general administration, record keeping, and support audits.
• Assist with stock takes, deliveries, and collections as needed.
• Work on a shift basis and maintain a safe, clean working environment.
• Display flexibility, meet organizational goals, and promote continuous improvement.
• Ensure compliance with all regulatory standards and SOPs.

• Complete all required training and report breaches immediately.
• Maintain high internal motivation, accountability, and professionalism.

• Interpret reports and dashboards to identify issues.

Grade 12 and successful completion of any competency assessments required by Stryker.

Minimum 2+ years in operations, logistics, supply chain, warehousing, or customer service, preferably in medical devices or pharmaceuticals. Experience with safety compliance, stakeholder liaising, and ERP systems is essential.

• Valid driver’s license with no endorsements and reliable transportation.
• Proficiency in English (written and verbal).
• Intermediate skills in Microsoft Office and ERP systems (SAP, JDE, Syspro, Oracle, or similar).