Jobs in East London, South Africa

Progressive Technology is seeking a highly motivated and results-driven Outbound Calling Representative to join our remote call center team. This role is ideal for individuals with excellent communication skills, a passion for sales and customer engagement, and the ability to thrive in a fast-paced, target-oriented environment. As part of our dynamic team, you will play a key role in expanding our customer base, generating leads, and supporting our sales efforts through outbound calling campaigns—all from the comfort of your home.

• Make high-volume outbound calls to prospective customers using a prepared script and campaign strategy.

• Effectively communicate the value of Progressive Technologys products and services.

• Qualify leads and schedule follow-up calls or appointments for the sales team.

• Meet or exceed daily, weekly, and monthly call and conversion targets.

• Accurately document customer information, feedback, and call outcomes in the CRM system.

• Handle objections professionally and remain courteous and persuasive during all interactions.

• Maintain a positive and professional demeanor while adhering to company policies and procedures.

• Continuously seek to improve call effectiveness through coaching and feedback.

• High school diploma or equivalent; associate or bachelors degree is a plus.

• Exceptional verbal communication and active listening skills.

• Comfortable with cold calling and handling rejection positively.

• Proficiency in basic computer systems and CRM platforms.

• Ability to work independently and manage time effectively in a remote setting.

• Fluent in English; bilingual is a plus.

• Minimum of 1 year in a customer service, telemarketing, or outbound sales role.

• Experience working in a remote environment is advantageous.

• Familiarity with call center technologies and outbound dialing systems is preferred.

• Full-time and part-time shifts available.

• Flexible scheduling with availability required during core business hours: 9:00 AM – 6:00 PM (Monday to Friday).

• Occasional weekend availability may be requested based on campaign needs.

• Solid understanding of sales techniques and customer service principles.

• Strong organizational and multitasking skills.

• High level of integrity, professionalism, and customer empathy.

• Ability to adapt to various customer personalities and communication styles.

• Comfortable working in a performance-driven environment with regular KPI tracking.

• Competitive hourly wage plus performance-based incentives.

• Work-from-home flexibility with all necessary software and training provided.

• Opportunities for advancement within a growing company.

• Paid training and ongoing professional development.

• Supportive team culture with regular virtual meetings and coaching sessions.

• Health, dental, and vision insurance options available (for eligible full-time employees).

• Paid time off and holiday pay.

At Progressive Technology, we believe in innovation, empowerment, and people-first values. Joining our team means becoming part of a company that truly values your growth, provides tools for success, and recognizes outstanding performance. If you are looking for a rewarding remote opportunity where your efforts directly contribute to your success, look no further. We are more than a workplace—we are a community that thrives on progress and teamwork.

If you are ready to take the next step in your career and become part of a forward-thinking, remote-first team, we would love to hear from you!

Apply now by submitting your resume and a brief cover letter via our careers portal or email us directly.

We thank all applicants for their interest, but only those selected for an interview will be contacted.