Outbound Calling Representative - Remote Call Center Job

Mashreq Bank; South Africa; Remote; ZAR 50,000 - 200,000; Full time

Job summary

A leading remote call center is seeking an Outbound Calling Representative to engage prospective customers and support sales efforts. The ideal candidate will have strong communication skills and a background in customer service or telemarketing. This role offers flexible hours with a competitive hourly wage and performance-based incentives, all while working from home.

Benefits

Competitive hourly wage

Work-from-home flexibility

Health, dental, and vision insurance

Qualifications

• Exceptional verbal communication and active listening skills.
• Comfortable with cold calling and handling rejection positively.
• Ability to work independently and manage time effectively in a remote setting.

Responsibilities

• Make high-volume outbound calls to prospective customers.
• Qualify leads and schedule follow-up calls.
• Document customer information and call outcomes accurately.

Skills

Verbal communication

Active listening

Cold calling

Education

High school diploma or equivalent

Associate or bachelor's degree

Tools

CRM platforms

Basic computer systems

Job description

Job Summary:

Progressive Technology is seeking a highly motivated and results-driven Outbound Calling Representative to join our remote call center team. This role is ideal for individuals with excellent communication skills, a passion for sales and customer engagement, and the ability to thrive in a fast-paced, target-oriented environment. As part of our dynamic team, you will play a key role in expanding our customer base, generating leads, and supporting our sales efforts through outbound calling campaigns—all from the comfort of your home.

Key Responsibilities:

• Make high-volume outbound calls to prospective customers using a prepared script and campaign strategy.

• Effectively communicate the value of Progressive Technologys products and services.

• Qualify leads and schedule follow-up calls or appointments for the sales team.

• Meet or exceed daily, weekly, and monthly call and conversion targets.

• Accurately document customer information, feedback, and call outcomes in the CRM system.

• Handle objections professionally and remain courteous and persuasive during all interactions.

• Maintain a positive and professional demeanor while adhering to company policies and procedures.

• Continuously seek to improve call effectiveness through coaching and feedback.

Required Skills and Qualifications:

• High school diploma or equivalent; associate or bachelors degree is a plus.

• Exceptional verbal communication and active listening skills.

• Comfortable with cold calling and handling rejection positively.

• Proficiency in basic computer systems and CRM platforms.

• Ability to work independently and manage time effectively in a remote setting.

• Fluent in English; bilingual is a plus.

Experience:

• Minimum of 1 year in a customer service, telemarketing, or outbound sales role.

• Experience working in a remote environment is advantageous.

• Familiarity with call center technologies and outbound dialing systems is preferred.

Working Hours:

• Full-time and part-time shifts available.

• Flexible scheduling with availability required during core business hours: 9:00 AM – 6:00 PM (Monday to Friday).

• Occasional weekend availability may be requested based on campaign needs.

Knowledge, Skills, and Abilities:

• Solid understanding of sales techniques and customer service principles.

• Strong organizational and multitasking skills.

• High level of integrity, professionalism, and customer empathy.

• Ability to adapt to various customer personalities and communication styles.

• Comfortable working in a performance-driven environment with regular KPI tracking.

Benefits:

• Competitive hourly wage plus performance-based incentives.

• Work-from-home flexibility with all necessary software and training provided.

• Opportunities for advancement within a growing company.

• Paid training and ongoing professional development.

• Supportive team culture with regular virtual meetings and coaching sessions.

• Health, dental, and vision insurance options available (for eligible full-time employees).

• Paid time off and holiday pay.

Why Join Progressive Technology?

At Progressive Technology, we believe in innovation, empowerment, and people-first values. Joining our team means becoming part of a company that truly values your growth, provides tools for success, and recognizes outstanding performance. If you are looking for a rewarding remote opportunity where your efforts directly contribute to your success, look no further. We are more than a workplace—we are a community that thrives on progress and teamwork.

How to Apply:

If you are ready to take the next step in your career and become part of a forward-thinking, remote-first team, we would love to hear from you!

Apply now by submitting your resume and a brief cover letter via our careers portal or email us directly.

We thank all applicants for their interest, but only those selected for an interview will be contacted.