Customer Support Representative - Remote Work Position

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A healthcare solutions provider is seeking a Customer Support Representative for a remote work position. You will serve as the primary contact for customer inquiries via various channels, provide assistance, troubleshoot issues, and collaborate with teams to enhance service. Ideal candidates should possess strong communication skills, problem-solving abilities, and experience in customer service. This role offers a competitive salary and comprehensive health benefits.

Benefits

Competitive salary package

Comprehensive health benefits

Opportunities for professional development

Flexible work schedule

Collaborative work environment

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.

Responsibilities

• Serve as the primary point of contact for customer inquiries.
• Provide timely and accurate assistance to customers.
• Troubleshoot technical issues and escalate complex cases.
• Maintain records of customer interactions in the CRM system.
• Collaborate with internal departments to enhance customer experience.

Skills

Verbal communication

Written communication

Problem-solving

Attention to detail

CRM software proficiency

Job description

Overview

Netcare is a leading provider of healthcare solutions, dedicated to improving patient outcomes and enhancing the delivery of care. With a commitment to innovation and excellence, Netcare leverages cutting-edge technology to empower healthcare professionals and organizations worldwide.

Job Title: Customer Support Representative - Remote Work Position

Responsibilities

• Serve as the primary point of contact for customer inquiries via phone, email, and chat channels.
• Provide timely and accurate assistance to customers, addressing their questions and concerns with professionalism and empathy.
• Troubleshoot technical issues and escalate complex cases to the appropriate internal teams for resolution.
• Maintain detailed records of customer interactions and follow-up actions in the CRM system.
• Collaborate with internal departments to identify areas for process improvement and enhance the overall customer experience.
• Stay up-to-date on product features, updates, and industry trends to effectively support customers.

Qualifications

• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and prioritize tasks in a fast-paced environment.
• Proficiency in using CRM software and other relevant tools.
• Previous experience in customer service or a related field is preferred.

Experience

• 1-2 years of experience in customer support or a similar role is desirable.

Working Hours

• This is a full-time position with flexible working hours to accommodate remote work.

Knowledge, Skills, and Abilities

• Familiarity with healthcare or technology industry terminology is a plus.
• Ability to adapt quickly to changing priorities and customer needs.
• Strong interpersonal skills and a positive attitude.

Benefits

• Competitive salary package with performance-based incentives.
• Comprehensive health benefits package, including medical, dental, and vision coverage.
• Opportunities for professional development and career advancement.
• Flexible work schedule and remote work option.
• Collaborative and inclusive work environment.

Why Join Netcare

At Netcare, we are passionate about making a positive impact on healthcare delivery worldwide. Joining our team means being part of a forward-thinking organization dedicated to driving innovation and excellence in patient care. We offer exciting opportunities for growth and development, along with a supportive work culture that values diversity and collaboration.

How to Apply

To apply for the Customer Support Representative position at Netcare, please submit your resume and cover letter detailing your qualifications and relevant experience to us. We look forward to hearing from you!