Remote Customer Support Executive - Hindi/English Voice Process

Mashreq Bank; South Africa; Remote; ZAR 200,000 - 300,000; Full time

Job summary

A leading technology company is seeking a Remote Customer Support Executive fluent in Hindi and English. The ideal candidate will provide exceptional customer service, manage inquiries, and ensure satisfaction while working from home. This position offers competitive pay and opportunities for career development in a dynamic environment.

Benefits

Competitive salary with performance-based incentives

Work-from-home convenience

Paid training

Health and wellness programs

Friendly team culture

Qualifications

• Minimum 1 year of experience in a customer support or call center environment.
• Ability to work independently in a remote environment.

Responsibilities

• Handle incoming customer calls and provide accurate responses.
• Assist customers with product-related questions.
• Document all customer interactions in the CRM system.

Skills

Fluency in Hindi

Fluency in English

Strong interpersonal skills

Proficient in using computers

Good typing speed and accuracy

Problem-solving capabilities

Good phone etiquette

Job description

Job Summary

Progressive Technology is seeking a highly motivated and customer-oriented Remote Customer Support Executive to join our dynamic team. This role involves handling inbound and outbound customer interactions in both Hindi and English languages. The ideal candidate will possess excellent communication skills, empathy, and problem-solving abilities to deliver outstanding customer service while working remotely. If you are passionate about helping customers and enjoy working in a fast-paced environment, this is an excellent opportunity to advance your career with a leading technology company.

Key Responsibilities

• Handle incoming customer calls and provide timely, accurate, and courteous responses to inquiries and complaints.

• Assist customers with product or service-related questions, technical issues, and order processing.

• Communicate clearly in both Hindi and English to resolve customer concerns efficiently.

• Document all customer interactions and maintain detailed records in the CRM system.

• Collaborate with internal teams to escalate and resolve complex issues.

• Follow up with customers to ensure satisfaction and retention.

• Adhere to company policies, procedures, and quality standards.

• Participate in regular training sessions to stay updated on product knowledge and service protocols.

Required Skills and Qualifications

• Fluency in Hindi and English with excellent verbal communication skills.

• Strong interpersonal skills with a customer-first mindset.

• Ability to work independently in a remote environment with minimal supervision.

• Proficient in using computers, CRM software, and basic troubleshooting tools.

• Good typing speed and accuracy.

• Ability to multitask and manage time efficiently under pressure.

• Clear and pleasant voice with good phone etiquette.

Experience

• Minimum 1 year of experience in a customer support or call center environment, preferably in a voice process role.

• Experience working remotely is an advantage but not mandatory.

Working Hours

• Full-time position with flexible shifts available to accommodate 24/7 customer support.

• Shifts may include evenings, weekends, and holidays based on business needs.

• Typical shift duration: 8 hours with scheduled breaks.

Knowledge, Skills, and Abilities

• Strong problem-solving and decision-making capabilities.

• Ability to stay calm and professional during challenging interactions.

• Familiarity with remote work tools such as Zoom, Microsoft Teams, or similar communication platforms.

• Self-motivated with excellent organizational skills.

• Ability to quickly learn and adapt to new software and customer service techniques.

Benefits

• Competitive salary with performance-based incentives.

• Work-from-home convenience with flexible schedules.

• Paid training and career development opportunities.

• Health and wellness programs (where applicable).

• Friendly and supportive team culture.

• Opportunity to work with a reputed technology company and grow professionally.

Why Join Progressive Technology?

At Progressive Technology, we believe our employees are our greatest asset. We are committed to fostering an inclusive, supportive, and growth-oriented work environment. Joining our team means becoming part of a forward-thinking company that values innovation, collaboration, and customer excellence. Enjoy the flexibility of remote work while developing your career in a global technology setting. Your voice matters here, and we provide the platform for you to shine and succeed.

How to Apply

Interested candidates are invited to submit their updated resume along with a brief cover letter highlighting relevant experience to us with the subject line Remote Customer Support Executive - Hindi/English Application.
Only shortlisted candidates will be contacted for further assessment and interviews.