Postes à East London, United States

Description

About the job: General Assistant (External Applications Only)

Ensure comprehensive customer service in-store. Merchandising of stock, shelf price labeling, and housekeeping within the designated area of responsibility.

Requirements

• Minimum Grade 10 or NQF 3 with 1 year of work-related experience, or
• Grade 12 without related work experience
• Ability to communicate in English and the dominant language spoken in the area where the position is available
• Valid South African ID or work permit
• Ability to perform basic calculations accurately
• Willing to work shifts, weekends, and public holidays
• Ability to work under pressure

Key Performance Areas

• Advise and assist customers on products and queries
• Assist with and resolve customer complaints

• Merchandise bulk stock areas safely according to store layout plan
• Ensure your area is fully merchandised according to store layout and planograms

• Keep your area obstacle-free, stock merchandised immediately after receipt, and ensure customer safety in your aisle
• Maintain correct shelf price labeling
• Complete checklists as required, including canteen and toilet/shower schedules

• Ensure safety compliance (use of safety gear, safety of customers and staff)
• Maintain safe merchandising of stock in racking and bulk areas
• Report discrepancies and damaged stock to the Store Manager
• Manage stock loss

• Follow accepted standards, keep promises, create realistic expectations, be sincere, handle sensitive information carefully, and be aware of boundaries

• Handle detailed information attentively, work orderly, ensure accuracy from start to finish, prevent mistakes, and check work for errors

• Respond actively to clients' needs, deal friendly, involve in solutions, make clients welcome, and approach questions positively

• Recognize strengths and weaknesses, seek growth opportunities, follow training, and ask for feedback