Global Direct Affiliate & Case Management Lead (Remote)

Lyra Health; Gauteng; Remote; ZAR 300 000 - 400 000; Full time

Job summary

A leading mental health solutions provider is seeking a Global Connect Direct Affiliate & Case Management Manager in South Africa. The role involves overseeing clinical case management teams, ensuring service quality, and leading staff performance while utilizing advanced technology. Candidates must have a Master’s qualification in Psychology or equivalent and robust leadership experience in mental health. Flexibility for occasional meetings outside standard hours is essential for this remote role.

Qualifications

• Minimum of 5 years of experience in mental health/EAP.
• At least 2-3 years in a leadership position within a clinical role.
• Registered with HPCSA or SASCCP as psychologist/counselor or social worker.

Responsibilities

• Oversee daily operations of clinical case management teams.
• Set and monitor key performance indicators (KPIs).
• Lead, coach, and mentor case management staff.

Skills

Leadership

Analytical abilities

Interpersonal skills

Problem-solving

Communication

Education

Master's Qualification in Psychology, Social Work, or Advanced Counseling

Tools

CRM tools

Reporting tools

Job description

A leading mental health solutions provider is seeking a Global Connect Direct Affiliate & Case Management Manager in South Africa. The role involves overseeing clinical case management teams, ensuring service quality, and leading staff performance while utilizing advanced technology. Candidates must have a Master’s qualification in Psychology or equivalent and robust leadership experience in mental health. Flexibility for occasional meetings outside standard hours is essential for this remote role.