Remote Tech Support - Commercial Laundry Equipment Expert
Agent
Afrique du Sud
À distance
ZAR 200 000 - 300 000
Temps partiel
Il y a 2 jours
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Résumé du poste
A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.
Qualifications
2+ years of experience in technical support or equipment repair.
Experience with commercial washing machines is highly preferred.
Ability to read and interpret technical manuals and schematics.
Responsabilités
Respond promptly to customer inquiries via phone, email, and chat.
Diagnose and resolve technical issues remotely using manuals.
Escalate complex cases to senior technicians as needed.
Connaissances
Technical support experience
Problem-solving ability
Customer service skills
Mechanical understanding
Attention to detail
Description du poste
A remote support company is looking for a Technical Support Specialist to provide first-level support to customers, primarily small business owners using commercial laundry equipment. The role requires strong technical skills and at least 2 years of experience in support or equipment repair. You will troubleshoot issues and ensure high service standards while working flexibly as part of a remote team.
* Le salaire de référence se base sur les salaires cibles des leaders du marché dans leurs secteurs correspondants. Il vise à servir de guide pour aider les membres Premium à évaluer les postes vacants et contribuer aux négociations salariales. Le salaire de référence n’est pas fourni directement par l’entreprise et peut pourrait être beaucoup plus élevé ou plus bas.